Popular Services

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Create a service ticket to Add or Remove users from a course or organization.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

You are experiencing issues with Outlook or your USI provided email account

Report issues with MyUSI portal/mobile app

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Request to Update Email Address Due to Name Change.

Request support for a university issued local or network printer.

Request help for adding or removing users from departmental email groups or mailing lists.

You have lost, replaced, or broken your phone and cannot access your account.

Create or update reports or other processes related to specific Enterprise Applications

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Process requests for access to Enterprise applications

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

This service is used to activate a Network Port on campus.

You are unable to find and/or install the Microsoft software provided by USI.

Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.

Request the capability to make international calls on Teams.