Popular Services

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Create a service ticket to Add or Remove users from a course or organization.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Request to Update Email Address Due to Name Change.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Create or update reports or other processes related to specific Enterprise Applications

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are experiencing issues with Outlook or your USI provided email account

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Report issues with MyUSI portal/mobile app

You are unable to find and/or install the Microsoft software provided by USI.

Request help for adding or removing users from departmental email groups or mailing lists.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

You have lost, replaced, or broken your phone and cannot access your account.

If a computer in a lab or classroom is not working

Process requests for access to Enterprise applications

This service is used to activate a Network Port on campus.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

AV will provide portable equipment upon request for students, faculty and staff.