Popular Services

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Create a service ticket to Add or Remove users from a course or organization.

Request support for a computer, laptop, or other IT related device provided to you or owned by the university.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Create or update reports or other processes related to specific Enterprise Applications

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Request to Update Email Address Due to Name Change.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Report issues with new portal/mobile app

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request an account for yourself or others.

Request support for survey development and deployment.

You are unable to find and/or install the Microsoft software provided by USI.

Use if software needs to be installed or updated in a lab.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

You may be unable to reset your own password. Use this form to request a password reset.

Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.

If a computer in a lab or classroom is not working