Popular Services
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request to Update Email Address Due to Name Change.
Use this service to request a new university-owned computer for a faculty or staff member.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You are experiencing issues with Outlook or your USI provided email account
Process requests for access to Enterprise applications
This service is used to activate a Network Port on campus.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to request IT support for general software issues.
Request support for a university issued local or network printer.
Create or update reports or other processes related to specific Enterprise Applications
Request for planning and prioritization of technology related projects
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
You are unable to find and/or install the Microsoft software provided by USI.
Assistance with connecting device to USI Wi-Fi Network.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Assist with the changing of erroneous data in Enterprise Applications
Request help for adding or removing users from departmental email groups or mailing lists.
If a computer in a lab or classroom is not working
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.