Popular Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
Request to Update Email Address Due to Name Change.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request IT support for general software issues.
Process requests for access to Enterprise applications
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If a computer in a lab or classroom is not working
Request support for a university issued local or network printer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
You have lost, replaced, or broken your phone and cannot access your account.
Report issues with MyUSI portal/mobile app
For employees and student employees to request access to Umbraco CMS to edit their department website.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use if software needs to be installed or updated in a lab.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
This service is used to activate a Network Port on campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.