Popular Services

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request to Update Email Address Due to Name Change.

Create a service ticket to Add or Remove users from a course or organization.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Create or update reports or other processes related to specific Enterprise Applications

You have lost, replaced, or broken your phone and cannot access your account.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request support for a university issued local or network printer.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

You are experiencing issues with Outlook or your USI provided email account

Request for planning and prioritization of technology related projects

Request help for adding or removing users from departmental email groups or mailing lists.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Report issues with MyUSI portal/mobile app

You are unable to find and/or install the Microsoft software provided by USI.

Process requests for access to Enterprise applications