Popular Services

Create a service ticket to Add or Remove users from a course or organization.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Create or update reports or other processes related to specific Enterprise Applications

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Process requests for access to Enterprise applications

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Request to Update Email Address Due to Name Change.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Use this service to request IT support for general software issues.

You are experiencing issues with Outlook or your USI provided email account

Request support for survey development and deployment.

Request IT support with the installation and setup of a printer.

Assist with the changing of erroneous data in Enterprise Applications

Report issues with MyUSI portal/mobile app

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

This service is used to activate a Network Port on campus.

For employees and student employees to request access to Umbraco CMS to edit their department website.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Event Management System (EMS) Software Installation