Popular Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Create a service ticket to Add or Remove users from a course or organization.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request support for a computer, laptop, or other IT related device provided to you or owned by the university.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request to Update Email Address Due to Name Change.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
If a computer in a lab or classroom is not working
This service is used to activate a Network Port on campus.
Create or update reports or other processes related to specific Enterprise Applications
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
You are unable to find and/or install the Microsoft software provided by USI.
You may be unable to reset your own password. Use this form to request a password reset.
Request for planning and prioritization of technology related projects
Assistance with connecting device to USI Wi-Fi Network.
Report a suspected phishing email or other suspicious contact.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request assistance with the setup or installation of technology equipment on USI's campus.