Popular Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Create a service ticket to Add or Remove users from a course or organization.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request an account for yourself or others.
For employees and student employees to request access to Umbraco CMS to edit their department website.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to request IT support for general software issues.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You are experiencing issues with Outlook or your USI provided email account
Request to Update Email Address Due to Name Change.
Event Management System (EMS) Software Installation
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You are unable to find and/or install the Microsoft software provided by USI.
If a computer in a lab or classroom is not working
Process requests for access to Enterprise applications
Create or update reports or other processes related to specific Enterprise Applications
Request support for a university issued local or network printer.
Use if software needs to be installed or updated in a lab.
Assistance with connecting device to USI Wi-Fi Network.
Request assistance with AI related projects for the University
Report a suspected phishing email or other suspicious contact.
Report issues with MyUSI portal/mobile app
You have lost, replaced, or broken your phone and cannot access your account.