Popular Services
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Process requests for access to Enterprise applications
You are experiencing issues with Outlook or your USI provided email account
Use this service to request a new university-owned computer for a faculty or staff member.
Request support for a university issued local or network printer.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request IT support for general software issues.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request to Update Email Address Due to Name Change.
Assistance with connecting device to USI Wi-Fi Network.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If a computer in a lab or classroom is not working
This service is used to activate a Network Port on campus.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request for planning and prioritization of technology related projects
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You are unable to find and/or install the Microsoft software provided by USI.
Report an issue with the USI Website, webpage, or URL.
Report issues with MyUSI portal/mobile app