Popular Services

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Create a service ticket to Add or Remove users from a course or organization.

Use this service to request IT support for general software issues.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Create or update reports or other processes related to specific Enterprise Applications

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Process requests for access to Enterprise applications

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Request to Update Email Address Due to Name Change.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

If a computer in a lab or classroom is not working

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

AV will provide portable equipment upon request for students, faculty and staff.

Use if software needs to be installed or updated in a lab.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

This service is used to activate a Network Port on campus.