Popular Services

Create a service ticket to Add or Remove users from a course or organization.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Create or update reports or other processes related to specific Enterprise Applications

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Request support for a university issued local or network printer.

If a computer in a lab or classroom is not working

For employees and student employees to request access to Umbraco CMS to edit their department website.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

You are unable to find and/or install the Microsoft software provided by USI.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

You are experiencing issues with Outlook or your USI provided email account

Request for planning and prioritization of technology related projects

Request a Microsoft license be applied to your USI account if you don't have one already.

Report issues with new portal/mobile app

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

You have lost, replaced, or broken your phone and cannot access your account.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request an account for yourself or others.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.