Popular Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You are experiencing issues with Outlook or your USI provided email account
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request IT support for general software issues.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Report issues with MyUSI portal/mobile app
Request to Update Email Address Due to Name Change.
Process requests for access to Enterprise applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this service to request a new university-owned computer for a faculty or staff member.
Assistance with connecting device to USI Wi-Fi Network.
Request support for a university issued local or network printer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI
You have lost, replaced, or broken your phone and cannot access your account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Event Management System (EMS) Software Installation
AV will provide portable equipment upon request for students, faculty and staff.
For employees and student employees to request access to Umbraco CMS to edit their department website.