Popular Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
Create or update reports or other processes related to specific Enterprise Applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request support for a university issued local or network printer.
You have lost, replaced, or broken your phone and cannot access your account.
You are experiencing issues with Outlook or your USI provided email account
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request IT support for general software issues.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request for planning and prioritization of technology related projects
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Report issues with MyUSI portal/mobile app
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request IT support with the installation and setup of a printer.
This service is used to activate a Network Port on campus.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.