Popular Services

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Create a service ticket to Add or Remove users from a course or organization.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Report issues with MyUSI portal/mobile app

Request an account for yourself or others.

Assistance with connecting device to USI Wi-Fi Network.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Use this service to request IT support for general software issues.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Report a suspected phishing email or other suspicious contact.

You are unable to find and/or install the Microsoft software provided by USI.

Request support for a university issued local or network printer.

You are experiencing issues with Outlook or your USI provided email account

AV will provide portable equipment upon request for students, faculty and staff.

This service is used to activate a Network Port on campus.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

You have lost, replaced, or broken your phone and cannot access your account.

Process requests for access to Enterprise applications

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.