Report issues with new portal/mobile app
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If a computer in a lab or classroom is not working
Information Security Incident Response
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
You have lost, replaced, or broken your phone and cannot access your account.