For software requests, support assistance and general questions about software available for use on campus, select this category.

Services (9)

Event Management System (EMS) Software Installation

Event Management System (EMS) Software Installation

General Software Support Request

Use this service to request IT support for general software issues.

Report an Issue With Microsoft Office 365

Use this service to request assistance with Microsoft Office 365 issues.

Report an Issue With Microsoft Outlook

Use only for reporting non-password related issues with Microsoft Outlook.

Report an Issue With Microsoft Teams

If you or your department need assistance with Microsoft Teams, use this service.

Report an Issue with Zoom or Request a Zoom Workplace Pro License

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request Access to Adobe Site License Software

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Temporary Software Install Privileges

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.