Knowledge Base

Categories (11)

Getting Started

New on the USI campus? Here you will find information on passwords, Wi-Fi access, accessing email, and other services.

Information Security

Self-help regarding antivirus, spam email, and phishing attempts.

Accounts and Access

Self-help articles related to system access, password management, email access, and multi-factor authentication.

Network and Wi-Fi

Wi-Fi and wired internet connectivity along with Telecomm and any wiring support and requests.

Hardware, Software and Printing

Computer and Device Troubleshooting, Software Installation and Troubleshooting, Printer and Printing Troubleshooting

Audio Visual

Assistance with Audio Visual related problems in classrooms

Teaching and Learning

Blackboard, Instructional Technologies, Online Learning, etc.

Adminstrative and Business Systems

Banner, Cognos, EMS, Qualtrics, and other business systems.

Communication Tools

Telephones, Cisco Jabber, voicemail, Microsoft Teams, and Zoom.