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Knowledge Base
Categories (12)
Getting Started
New on the USI campus? Here you will find information on passwords, Wi-Fi access, accessing email, and other services.
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Information Security
Self-help regarding antivirus, spam email, and phishing attempts.
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Accounts and Access
Self-help articles related to system access, password management, email access, and multi-factor authentication.
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Network and Wi-Fi
Wi-Fi and wired internet connectivity along with Telecomm and any wiring support and requests.
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Hardware, Software and Printing
Computer and Device Troubleshooting, Software Installation and Troubleshooting, Printer and Printing Troubleshooting
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Computer Labs Support
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Audio Visual
Assistance with Audio Visual related problems in classrooms
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Teaching and Learning
Blackboard, Instructional Technologies, Online Learning, etc.
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Administrative and Business Systems
Banner, Cognos, EMS, Qualtrics, and other business systems.
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Human Resources
Assistance with Human Resources related issues and other HR information.
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Web and Digital Content
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Communication Tools
Telephones, Cisco Jabber, voicemail, Microsoft Teams, and Zoom.
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Popular Articles
Update or Change Password for MyUSI, USI Email, and Other USI Accounts
Add or Change Multi-Factor Authentication (MFA) Methods
Installing Microsoft 365 on a Computer, Laptop or Mobile Device (Windows)
Connecting to USI's Windows Virtual Desktop
How to Connect to a Network File Share
Recent Articles
How to Turn Off Randomized MAC Addresses on iPhone
How to Set Up Outlook App on iPhone
How to Send a Mass Email Message Using Mail Merge
Getting Started with myUSI (portal.usi.edu)
How To Opt Out of Rave Alert Messaging
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