Service Catalog

Categories (14)

Report an Issue

Use this link to report if something is broken, not working correctly, or you are locked out of your accounts.
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Information Security

IT Security is responsible for developing and implementing a comprehensive information security program. IT Security provides the policies, standards, architecture, and solutions to establish effective and secure processes of USI’s data and systems.
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Accounts and Access

Support for email and Microsoft 365, as well as system access, account creation and management. Includes password resets and multi-factor authentication (MFA) issues.
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Network and Wi-Fi

You can find networking and wireless services here.
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Hardware, Software and Printing

Support for computers/laptops, IT accessories, monitors, printers and copiers, tablets/iPads, and computer equipment borrowed from IT or the library.
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Computer Labs Support

Request classroom software and report issues with lab computers.
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Audio Visual

The Audio Visual (AV) Team oversees AV technologies used within USI's educational and administrative functions.
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Teaching and Learning Support

Support for online course design, accessible course material, Blackboard LMS, and other instructional technologies.
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Enterprise Applications and Solutions

Support for enterprise applications and data. (e.g. Banner, Cognos, DegreeWorks)
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Web and Digital Content

Request CMS Access, Request Faculty Website, Website Support/Report a Problem.
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Telephone and Voicemail

Report an Issue with Telephone or Voicemail
Request a Telephone or Jabber Installation
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Project Requests

Internal category for project requests
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University Strategic Communication - Photography & News

University Strategic Communication provides copy and photographs for publications, news releases, media pitches, the USI website and internal communication.
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Institutional Analytics Office - Qualtrics Survey Support

Create a Qualtrics accounts, survey creation assistance, and support for utilizing the survey software platform on campus.
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