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Categories (10)
Report an Issue
Use this link to report if something is broken, not working correctly, or you are locked out of your accounts.
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Network and Wi-Fi
You can find networking and wireless services here.
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Teaching and Learning Support
Support for online course design, accessible course material, Blackboard LMS, and other instructional technologies.
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Web and Digital Content
Request CMS Access, Website Support/Report a Problem.
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Project Requests
Internal category for project requests
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University Strategic Communication - Photography & News
University Strategic Communication provides copy and photographs for publications, news releases, media pitches, the USI website and internal communication.
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Institutional Analytics Office
Create a Qualtrics accounts, survey creation assistance, and support for utilizing the survey software platform on campus.
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Purchase Requests / Quotes
Use this category for reporting and/or requesting a quote for hardware items such as computers, cameras, network equipment, and card readers.
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Risk Management
Driver authorization, vehicle use, and compliance review
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Enterprise Applications and Solutions
Support for enterprise applications and data. (e.g. Banner, Cognos, DegreeWorks)
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Popular Services
Network Access Request for New Employees and Student Workers, Existing Employees, and Guest Accounts
Report an Issue to the IT Service Desk (Only if Issue or Request is NOT in the Service Catalog)
General Blackboard and Learning Tool Support
General Issue with Microsoft Outlook or Email
Programming Support (Programming Change)
My Recently Visited Services
Request Assistance Activating Your MyUSI Account
Multi-factor Authentication (MFA) Reset
Request Access to Edit USI Website
Help! I'm Locked Out of Everything!
MyUSI - Pathify Issues or Changes
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