What Is It?
A number of factors could impact a user's telephone service, including equipment failure, infrastructure faults, or software problems. Problems can include total loss of service, degraded service, incorrect feature/functionality, voicemail lockouts, and malfunctioning telephone equipment.
Users may report problems with their telephone service any time they feel it is degraded and are encouraged to provide as much detail as possible when describing the issue.
Who is Eligible to Use It?
Students, faculty and staff
How Do I Use It?
Use the red Report Issue button at the top of this page to submit a ticket to the USI Telecom.
How Much Does It Cost?
There is no fee associated with this service. (If faulty department-owned equipment such as a telephone or headset is determined to be the problem, departments may incur replacement charges.)