Support for hardware issues including USI and Non-USI owned equipment. This includes lab computers, student's personal computers, university supplied IT equipment, hardware disposal, and more.

Services (7)

Hardware Installation Request

Request assistance with the setup or installation of technology equipment on USI's campus.

Personal Computer Support for Student Owned Systems

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Relocate or Move IT Equipment on University Property

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Report an Issue With a Lab or Classroom Computer

If a computer in a lab or classroom is not working

Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Support for USI Provided Computers and Technology

Request support for a computer, laptop, or other IT related device provided to you or owned by the university.

Request Pickup/Delivery of Computer Hardware or Media for Disposal/Surplus

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.