Services A-Z (63)

# Symbols A B C D E F G H I J K L M N O P Q R S T U V W X Y Z

A

Activate a Network Jack

Network and Wi-Fi

Activate a Network Jack for an Event

Network and Wi-Fi

Add/Remove User from a Course/Organization

Teaching and Learning Support / Learning Management Systems (LMS) - Blackboard and Learning Tools

AV Portable Equipment Request

Report an Issue / Audio Visual

B

Blackboard Course Merge

Teaching and Learning Support / Learning Management Systems (LMS) - Blackboard and Learning Tools

C

Cannot connect device(s) to the USI Wi-Fi Network

Network and Wi-Fi

Communications Line Request

Infrastructure Request / Quote

Computer Lab Software Request

Report an Issue / Hardware, Software and Printing / Computer Labs Support

D

Data Correction (Change Request)

Report an Issue / Enterprise Applications and Solutions

E

Enterprise System Security/Account Request

Report an Issue / Enterprise Applications and Solutions

Event Management System (EMS) Software Installation

Report an Issue / Hardware, Software and Printing / Software

G

General Blackboard and Learning Tool Support

Teaching and Learning Support / Learning Management Systems (LMS) - Blackboard and Learning Tools

General Hardware Support Request

Report an Issue / Hardware, Software and Printing / Hardware

General Issue with Microsoft Outlook or Email

Report an Issue / Accounts and Access / Email & Microsoft 365

General Software Support Request

Report an Issue / Hardware, Software and Printing / Software

General Support for University Issued Printers

Report an Issue / Hardware, Software and Printing / Printing

H

Hardware Installation Request

Report an Issue / Hardware, Software and Printing / Hardware

Help! I'm Locked Out of Everything!

Report an Issue

I

Installing Microsoft 365 on a Computer, Laptop or Mobile Device

Report an Issue / Accounts and Access / Email & Microsoft 365

IT Project Request

Project Requests

M

Multi-factor Authentication (MFA) Reset

Report an Issue / Accounts and Access

MyUSI - Pathify Issues or Changes

Report an Issue / Enterprise Applications and Solutions

N

Network Access Request for New Employees and Student Workers, Existing Employees, and Guest Accounts

Report an Issue / Accounts and Access

O

Opt Out of Rave Alert Messaging

Report an Issue / Accounts and Access

Other Networking Service

Network and Wi-Fi

P

Personal Computer Support - Non University Owned Equipment

Report an Issue / Hardware, Software and Printing / Hardware

Potential Driver Authorization Request

Risk Management

Printer Installation Request

Report an Issue / Hardware, Software and Printing / Printing

Programming Support (Programming Change)

Report an Issue / Enterprise Applications and Solutions

Purchase Current Equipment - Retiree

Report an Issue / Hardware, Software and Printing / IT Procurement Requests

Q

Qualtrics Account Request

Institutional Analytics Office

R

Recommend New Service for Service Catalog. I Can't Find What I am Looking for!

Report an Issue

Relocate or Move IT Equipment on University Property

Report an Issue / Hardware, Software and Printing / Hardware

Report a Network Outage (Wi-Fi, Internet or Network)

Network and Wi-Fi

Report a Phishing Incident

Network and Wi-Fi / Information Security

Report a Website Issue

Web and Digital Content

Report an Issue to the IT Service Desk (Only if Issue or Request is NOT in the Service Catalog)

Report an Issue

Report an Issue With a Lab or Classroom Computer

Report an Issue / Hardware, Software and Printing / Computer Labs Support

Report an Issue with AV Equipment

Report an Issue / Audio Visual

Report an Issue With Microsoft Office 365

Report an Issue / Hardware, Software and Printing / Software

Report an Issue With Microsoft Outlook

Report an Issue / Hardware, Software and Printing / Software

Report an Issue With Microsoft Teams

Report an Issue / Hardware, Software and Printing / Software

Report an Issue with Zoom or Request a Zoom Workplace Pro License

Report an Issue / Hardware, Software and Printing / Software

Report an IT Security Incident

Network and Wi-Fi / Information Security

Report Issue with Phone or Voicemail

Report an Issue / Hardware, Software and Printing / Telephone and Voicemail

Request a Microsoft 365 License

Report an Issue / Accounts and Access / Email & Microsoft 365

Request a Password Reset

Report an Issue / Accounts and Access

Request a Webpage Update or General Support

Web and Digital Content

Request Access to Adobe Site License Software

Report an Issue / Hardware, Software and Printing / IT Procurement Requests

Request Access to Edit USI Website

Web and Digital Content

Request Assistance Activating Your MyUSI Account

Report an Issue / Accounts and Access

Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update

Report an Issue / Hardware, Software and Printing / Software

Request International Calling Capability

Report an Issue / Hardware, Software and Printing / Telephone and Voicemail

Request Online Directory Update

Web and Digital Content

Request Pickup/Delivery of Computer Hardware or Media for Disposal/Surplus

Report an Issue / Hardware, Software and Printing / Hardware

Request Qualtrics Technical Support

Institutional Analytics Office

Request to Update Email Address/Username Due to Name Change

Report an Issue / Accounts and Access / Email & Microsoft 365

Request USI101 Blackboard Demo from the Blackboard Team

Teaching and Learning Support / Learning Management Systems (LMS) - Blackboard and Learning Tools

S

Special Order IT Hardware Request

Report an Issue / Hardware, Software and Printing / IT Procurement Requests

Survey Design and Creation Support

Institutional Analytics Office

T

Temporary Software Install Privileges

Report an Issue / Hardware, Software and Printing / Software

Travel Notification

Network and Wi-Fi / Information Security

Trouble Adding or Removing a User from an Email Distribution List or Group

Report an Issue / Accounts and Access / Email & Microsoft 365