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Services or Offerings?
Activate a Network Jack
  1. Services
  2. Network and Wi-Fi
This service is used to activate a Network Port on campus.
Activate a Network Jack for an Event
  1. Services
  2. Network and Wi-Fi
Activate a network jack for a campus event.
Add/Remove User from a Course/Organization
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
Create a service ticket to Add or Remove users from a course or organization.
Blackboard Course Merge
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Cannot connect device(s) to the USI Wi-Fi Network
  1. Services
  2. Network and Wi-Fi
Assistance with connecting device to USI Wi-Fi Network.
Communications Line Request
  1. Services
  2. Infrastructure Request / Quote
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Computer Lab Software Request
  1. Services
  2. Computer Labs Support
Use if software needs to be installed or updated in a lab.
Data Correction (Change Request)
  1. Services
  2. Enterprise Applications and Solutions
Assist with the changing of erroneous data in Enterprise Applications
Enterprise System Security/Account Request
  1. Services
  2. Enterprise Applications and Solutions
Process requests for access to Enterprise applications
Event Management System (EMS) Software Installation
  1. Services
  2. Hardware, Software and Printing
  3. Software
Event Management System (EMS) Software Installation
General Blackboard and Learning Tool Support
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
General Hardware Support Request
  1. Services
  2. Hardware, Software and Printing
  3. Hardware
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
General Issue with Microsoft Outlook or Email
  1. Services
  2. Accounts and Access
  3. Email & Microsoft 365
You are experiencing issues with Outlook or your USI provided email account
General Software Support Request
  1. Services
  2. Hardware, Software and Printing
  3. Software
Use this service to request IT support for general software issues.
General Support for University Issued Printers
  1. Services
  2. Hardware, Software and Printing
  3. Printing
Request support for a university issued local or network printer.