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Services or Offerings?
Activate a Network Jack
  1. Services
  2. Network and Wi-Fi
This service is used to activate a Network Port on campus.
Activate a Network Jack for an Event
  1. Services
  2. Network and Wi-Fi
Activate a network jack for a campus event.
Add/Remove User from a Course/Organization
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
Create a service ticket to Add or Remove users from a course or organization.
Blackboard Course Merge
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Cannot connect device(s) to the USI Wi-Fi Network
  1. Services
  2. Network and Wi-Fi
Assistance with connecting device to USI Wi-Fi Network.
Computer Lab Software Request
  1. Services
  2. Computer Labs Support
Use if software needs to be installed or updated in a lab.
Data Correction (Change Request)
  1. Services
  2. Enterprise Applications and Solutions
Assist with the changing of erroneous data in Enterprise Applications
Enterprise System Security/Account Request
  1. Services
  2. Enterprise Applications and Solutions
Process requests for access to Enterprise applications
Event Management System (EMS) Software Installation
  1. Services
  2. Hardware, Software and Printing
  3. Software
Event Management System (EMS) Software Installation
General Blackboard and Learning Tool Support
  1. Services
  2. Teaching and Learning Support
  3. Learning Management Systems (LMS) - Blackboard and Learning Tools
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
General Issue with Microsoft Outlook or Email
  1. Services
  2. Accounts and Access
  3. Email & Microsoft 365
You are experiencing issues with Outlook or your USI provided email account
Installing Microsoft 365 on a Computer, Laptop or Mobile Device
  1. Services
  2. Accounts and Access
  3. Email & Microsoft 365
You are unable to find and/or install the Microsoft software provided by USI.
IT Project Request
  1. Services
  2. Project Requests
Request for planning and prioritization of technology related projects
Multi-factor Authentication (MFA) Reset
  1. Services
  2. Accounts and Access
You have lost, replaced, or broken your phone and cannot access your account.
Network Access Request for New Employees and Student Workers, Existing Employees, and Guest Accounts
  1. Services
  2. Accounts and Access
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.