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Services or Offerings?
Hardware Installation Request
  1. Services
  2. Hardware, Software and Printing
  3. Hardware
Request assistance with the setup or installation of technology equipment on USI's campus.
Jabber Setup Request
  1. Services
  2. Telephone and Voicemail
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
Relocate or Move IT Equipment on University Property
  1. Services
  2. Hardware, Software and Printing
  3. Hardware
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Report an Issue With a Lab or Classroom Computer
  1. Services
  2. Computer Labs Support
If a computer in a lab or classroom is not working
Report an Issue to the IT Service Desk (Only if Issue or Request is NOT in the Service Catalog)
  1. Services
  2. Report an Issue
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update
  1. Services
  2. Hardware, Software and Printing
  3. Software
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request Pickup/Delivery of Computer Hardware or Media for Disposal/Surplus
  1. Services
  2. Hardware, Software and Printing
  3. Hardware
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.