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For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Use this service to request IT support for general software issues.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

If a computer in a lab or classroom is not working

Use this service to request assistance with Microsoft Office 365 issues.

Use only for reporting non-password related issues with Microsoft Outlook.

If you or your department need assistance with Microsoft Teams, use this service.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.