Hardware, Software and Printing

Support for computers/laptops, IT accessories, monitors, printers and copiers, tablets/iPads, and computer equipment borrowed from IT or the library.

Categories (4)

Hardware

To request support for hardware issues on both university as well as personally owned IT related equipment. Requests for campus electronic waste disposal and more can be found under this category.
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Software

For software requests, support assistance and general questions about software available for use on campus, select this category.
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Printing

To report issues with campus owned printers, or to request assistance with setting up a new printers, select this category.
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IT Procurement Requests

Use this category to create a ticket to request the purchase of IT related software and hardware through USI's Information Technology department.
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Services (8)

Activate a Network Jack

This service is used to activate a Network Port on campus.

Computer Lab Software Request

Use if software needs to be installed or updated in a lab.

General Hardware Support Request

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

General Software Support Request

Use this service to request IT support for general software issues.

General Support for University Issued Printers

Request support for a university issued local or network printer.

Report an Issue With a Lab or Classroom Computer

If a computer in a lab or classroom is not working

Request Access to Adobe Site License Software

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.