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Services or Offerings?
Computer Lab Software Request
  1. Services
  2. Computer Labs Support
Use if software needs to be installed or updated in a lab.
Event Management System (EMS) Software Installation
  1. Services
  2. Hardware, Software and Printing
  3. Software
Event Management System (EMS) Software Installation
General Software Support Request
  1. Services
  2. Hardware, Software and Printing
  3. Software
Use this service to request IT support for general software issues.
Jabber Setup Request
  1. Services
  2. Telephone and Voicemail
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
Report an Issue With Microsoft Teams
  1. Services
  2. Hardware, Software and Printing
  3. Software
If you or your department need assistance with Microsoft Teams, use this service.
Request Access to Adobe Site License Software
  1. Services
  2. Hardware, Software and Printing
  3. IT Procurement Requests
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Report an Issue to the IT Service Desk (Only if Issue or Request is NOT in the Service Catalog)
  1. Services
  2. Report an Issue
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Temporary Software Install Privileges
  1. Services
  2. Hardware, Software and Printing
  3. Software
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.