My Recently Visited Services
If you or your department need assistance with Microsoft Teams, use this service.
Request to Update Email Address Due to Name Change.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
You have lost, replaced, or broken your phone and cannot access your account.
If a computer in a lab or classroom is not working
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Event Management System (EMS) Software Installation
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to request IT support for general software issues.
Assistance Activating your MyUSI account.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use if software needs to be installed or updated in a lab.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to request assistance with Microsoft Office 365 issues.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
You are unable to find and/or install the Microsoft software provided by USI.