My Recently Visited Services
Request support for a computer, laptop, or other IT related device provided to you or owned by the university.
Report a suspected phishing email or other suspicious contact.
This form can be used to report issues with Zoom and create a ticket that is sent to the Zoom Team.
You have lost, replaced, or broken your phone and cannot access your account.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Report issues with new portal/mobile app
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request an account for yourself or others.
Report an issue with the USI Website, webpage, or URL.
Assistance with connecting device to USI Wi-Fi Network.
Request UNIV101 Blackboard Demo from the Blackboard Team
Assist with the changing of erroneous data in Enterprise Applications
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request assistance with the setup or installation of technology equipment on USI's campus.
Request help for adding or removing users from departmental email groups or mailing lists.
You are experiencing issues with Outlook or your USI provided email account
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
You are unable to find and/or install the Microsoft software provided by USI.
Create or update reports or other processes related to specific Enterprise Applications
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.