My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You are unable to find and/or install the Microsoft software provided by USI.
Create a service ticket to Add or Remove users from a course or organization.
Request to Update Email Address Due to Name Change.
You are experiencing issues with Outlook or your USI provided email account
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use if software needs to be installed or updated in a lab.
Report an issue with the USI Website, webpage, or URL.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Create or update reports or other processes related to specific Enterprise Applications
Request the capability to make international calls on Teams.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If a computer in a lab or classroom is not working
Event Management System (EMS) Software Installation
Use this service to request assistance with Microsoft Office 365 issues.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Assistance Activating your MyUSI account.
Request support for a university issued local or network printer.
You have lost, replaced, or broken your phone and cannot access your account.
Request help for adding or removing users from departmental email groups or mailing lists.
Assistance with connecting device to USI Wi-Fi Network.
Report issues with MyUSI portal/mobile app
You may be unable to reset your own password. Use this form to request a password reset.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.