My Recently Visited Services
Request to Update Email Address Due to Name Change.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request USI101 Blackboard Demo from the Blackboard Team
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
If you or your department need assistance with Microsoft Teams, use this service.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Report an issue with the USI Website, webpage, or URL.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Assistance Activating your MyUSI account.
Request support for survey development and deployment.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request a Microsoft license be applied to your USI account if you don't have one already.
You have lost, replaced, or broken your phone and cannot access your account.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request IT support with the installation and setup of a printer.