My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Process requests for access to Enterprise applications
You are unable to find and/or install the Microsoft software provided by USI.
Use only for reporting non-password related issues with Microsoft Outlook.
Request IT support with the installation and setup of a printer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Assist with the changing of erroneous data in Enterprise Applications
request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI
If you or your department need assistance with Microsoft Teams, use this service.
Use if software needs to be installed or updated in a lab.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request to Update Email Address Due to Name Change.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost, replaced, or broken your phone and cannot access your account.
Request help for adding or removing users from departmental email groups or mailing lists.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request support for survey development and deployment.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request USI101 Blackboard Demo from the Blackboard Team
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.