My Recently Visited Services
Request from a department to reimage a computer device for use on campus.
Create a service ticket to Add or Remove users from a course or organization.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You are experiencing issues with Outlook or your USI provided email account
You may be unable to reset your own password. Use this form to request a password reset.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a new university-owned computer for a faculty or staff member.
AV will provide portable equipment upon request for students, faculty and staff.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this service to request IT support for general software issues.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Event Management System (EMS) Software Installation
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Create or update reports or other processes related to specific Enterprise Applications
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
You have lost, replaced, or broken your phone and cannot access your account.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request a Microsoft license be applied to your USI account if you don't have one already.