My Recently Visited Services
Use if software needs to be installed or updated in a lab.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Report issues with MyUSI portal/mobile app
Use this service to request IT support for general software issues.
This service is used to activate a Network Port on campus.
Request support for a university issued local or network printer.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You are unable to find and/or install the Microsoft software provided by USI.
You have lost, replaced, or broken your phone and cannot access your account.
Event Management System (EMS) Software Installation
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use only for reporting non-password related issues with Microsoft Outlook.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Assistance Activating your MyUSI account.