My Recently Visited Services
Request support for survey development and deployment.
Process requests for access to Enterprise applications
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Event Management System (EMS) Software Installation
Request support for a university issued local or network printer.
Use only for reporting non-password related issues with Microsoft Outlook.
Create a service ticket to Add or Remove users from a course or organization.
Create or update reports or other processes related to specific Enterprise Applications
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request to Update Email Address Due to Name Change.
Assistance with connecting device to USI Wi-Fi Network.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Report an issue with the USI Website, webpage, or URL.
This service is used to activate a Network Port on campus.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost, replaced, or broken your phone and cannot access your account.
You are unable to find and/or install the Microsoft software provided by USI.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.