My Recently Visited Services
Use if software needs to be installed or updated in a lab.
If you or your department need assistance with Microsoft Teams, use this service.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Report a suspected phishing email or other suspicious contact.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use only for reporting non-password related issues with Microsoft Outlook.
Create or update reports or other processes related to specific Enterprise Applications
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Create a service ticket to Add or Remove users from a course or organization.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report an issue with the USI Website, webpage, or URL.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request support for survey development and deployment.