My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
Process requests for access to Enterprise applications
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request to Update Email Address Due to Name Change.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report issues with MyUSI portal/mobile app
Request help for adding or removing users from departmental email groups or mailing lists.
You have lost, replaced, or broken your phone and cannot access your account.
You are experiencing issues with Outlook or your USI provided email account
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Assist with the changing of erroneous data in Enterprise Applications
Assistance Activating your MyUSI account.
Create or update reports or other processes related to specific Enterprise Applications
If a computer in a lab or classroom is not working
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use only for reporting non-password related issues with Microsoft Outlook.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request a Microsoft license be applied to your USI account if you don't have one already.