My Recently Visited Services

You may be unable to reset your own password. Use this form to request a password reset.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Report issues with new portal/mobile app

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Information Security Incident Response

Request to Update Email Address Due to Name Change.

Create or update reports or other processes related to specific Enterprise Applications

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

You are unable to find and/or install the Microsoft software provided by USI.

Create a service ticket to Add or Remove users from a course or organization.

Activate a network jack for a campus event.

AV will provide portable equipment upon request for students, faculty and staff.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Request assistance with the setup or installation of technology equipment on USI's campus.

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request help for adding or removing users from departmental email groups or mailing lists.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Request UNIV101 Blackboard Demo from the Blackboard Team