My Recently Visited Services
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request IT support for general software issues.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request a Microsoft license be applied to your USI account if you don't have one already.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request a new university-owned computer for a faculty or staff member.
You may be unable to reset your own password. Use this form to request a password reset.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use if software needs to be installed or updated in a lab.
You are experiencing issues with Outlook or your USI provided email account
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request the capability to make international calls on Teams.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Event Management System (EMS) Software Installation
Assistance Activating your MyUSI account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Report an issue with the USI Website, webpage, or URL.
This service is used to activate a Network Port on campus.
Report issues with MyUSI portal/mobile app
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.