My Recently Visited Services

Request help for adding or removing users from departmental email groups or mailing lists.

AV will provide portable equipment upon request for students, faculty and staff.

Event Management System (EMS) Software Installation

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

If a computer in a lab or classroom is not working

Request to Update Email Address Due to Name Change.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Report issues with MyUSI portal/mobile app

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Create a service ticket to Add or Remove users from a course or organization.

For employees and student employees to request access to Umbraco CMS to edit their department website.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request USI101 Blackboard Demo from the Blackboard Team

You may be unable to reset your own password. Use this form to request a password reset.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

You are unable to find and/or install the Microsoft software provided by USI.

Use if software needs to be installed or updated in a lab.

Information Security Incident Response

Use this service to request IT support for general software issues.

If you or your department need assistance with Microsoft Teams, use this service.

Assistance Activating your MyUSI account.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

You have lost, replaced, or broken your phone and cannot access your account.