My Recently Visited Services

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Use this service to request IT support for general software issues.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.

Request help for adding or removing users from departmental email groups or mailing lists.

Create a service ticket to Add or Remove users from a course or organization.

Assistance with connecting device to USI Wi-Fi Network.

You are experiencing issues with Outlook or your USI provided email account

Report issues with MyUSI portal/mobile app

Request USI101 Blackboard Demo from the Blackboard Team

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Request IT support with the installation and setup of a printer.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

This service is used to activate a Network Port on campus.

Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.

You have lost, replaced, or broken your phone and cannot access your account.

For employees and student employees to request access to Umbraco CMS to edit their department website.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

AV will provide portable equipment upon request for students, faculty and staff.

You are unable to find and/or install the Microsoft software provided by USI.