My Recently Visited Services
Use this service to request a new university-owned computer for a faculty or staff member.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to request IT support for general software issues.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request support for a university issued local or network printer.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request for planning and prioritization of technology related projects
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Assistance Activating your MyUSI account.
If a computer in a lab or classroom is not working
Report issues with MyUSI portal/mobile app
Request help for adding or removing users from departmental email groups or mailing lists.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.