My Recently Visited Services
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request help for adding or removing users from departmental email groups or mailing lists.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Assistance with connecting device to USI Wi-Fi Network.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use this service to request IT support for general software issues.
You are experiencing issues with Outlook or your USI provided email account
If a computer in a lab or classroom is not working
Request support for a university issued local or network printer.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Event Management System (EMS) Software Installation
Report a suspected phishing email or other suspicious contact.
Report issues with MyUSI portal/mobile app
You may be unable to reset your own password. Use this form to request a password reset.
Request support for survey development and deployment.
Request for planning and prioritization of technology related projects
Use this service to request a new university-owned computer for a faculty or staff member.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request to Update Email Address Due to Name Change.