My Recently Visited Services
You have lost, replaced, or broken your phone and cannot access your account.
You are experiencing issues with Outlook or your USI provided email account
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request USI101 Blackboard Demo from the Blackboard Team
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use only for reporting non-password related issues with Microsoft Outlook.
Request to Update Email Address Due to Name Change.
If you or your department need assistance with Microsoft Teams, use this service.
Assist with the changing of erroneous data in Enterprise Applications
Report issues with MyUSI portal/mobile app
Request help for adding or removing users from departmental email groups or mailing lists.
If a computer in a lab or classroom is not working
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use if software needs to be installed or updated in a lab.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.