My Recently Visited Services
Assistance Activating your MyUSI account.
Event Management System (EMS) Software Installation
Create or update reports or other processes related to specific Enterprise Applications
Request USI101 Blackboard Demo from the Blackboard Team
Request support for survey development and deployment.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost, replaced, or broken your phone and cannot access your account.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this service to request assistance with Microsoft Office 365 issues.
Request support for a university issued local or network printer.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Create a service ticket to Add or Remove users from a course or organization.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request help for adding or removing users from departmental email groups or mailing lists.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Assist with the changing of erroneous data in Enterprise Applications
AV will provide portable equipment upon request for students, faculty and staff.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.