My Recently Visited Services
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
If a computer in a lab or classroom is not working
Report issues with MyUSI portal/mobile app
Report a suspected phishing email or other suspicious contact.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
You have lost, replaced, or broken your phone and cannot access your account.
You are experiencing issues with Outlook or your USI provided email account
Use only for reporting non-password related issues with Microsoft Outlook.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request the capability to make international calls on Teams.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Process requests for access to Enterprise applications
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.