My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
You have lost, replaced, or broken your phone and cannot access your account.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Event Management System (EMS) Software Installation
Process requests for access to Enterprise applications
Assistance Activating your MyUSI account.
If a computer in a lab or classroom is not working
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to request a new university-owned computer for a faculty or staff member.
Assistance with connecting device to USI Wi-Fi Network.
Request help for adding or removing users from departmental email groups or mailing lists.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a suspected phishing email or other suspicious contact.
You are experiencing issues with Outlook or your USI provided email account
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use if software needs to be installed or updated in a lab.
Request to Update Email Address Due to Name Change.
Use only for reporting non-password related issues with Microsoft Outlook.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....