My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request help for adding or removing users from departmental email groups or mailing lists.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assist with the changing of erroneous data in Enterprise Applications
Request for planning and prioritization of technology related projects
If a computer in a lab or classroom is not working
Create or update reports or other processes related to specific Enterprise Applications
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request to Update Email Address Due to Name Change.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You have lost, replaced, or broken your phone and cannot access your account.
Process requests for access to Enterprise applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request IT support with the installation and setup of a printer.
You are experiencing issues with Outlook or your USI provided email account
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Report issues with MyUSI portal/mobile app