My Recently Visited Services
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request USI101 Blackboard Demo from the Blackboard Team
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Assistance Activating your MyUSI account.
You have lost, replaced, or broken your phone and cannot access your account.
Event Management System (EMS) Software Installation
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
If you or your department need assistance with Microsoft Teams, use this service.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You are unable to find and/or install the Microsoft software provided by USI.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request to Update Email Address Due to Name Change.
Request IT support with the installation and setup of a printer.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request support for a university issued local or network printer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.