My Recently Visited Services

Report a suspected phishing email or other suspicious contact.

Information Security Incident Response

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

You have lost, replaced, or broken your phone and cannot access your account.

Use if software needs to be installed or updated in a lab.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Event Management System (EMS) Software Installation

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Report issues with MyUSI portal/mobile app

Use this service to request IT support for general software issues.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Request help for adding or removing users from departmental email groups or mailing lists.

You may be unable to reset your own password. Use this form to request a password reset.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Create a service ticket to Add or Remove users from a course or organization.

Activate a network jack for a campus event.

This service is used to activate a Network Port on campus.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Request support for a university issued local or network printer.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.