My Recently Visited Services
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
If you or your department need assistance with Microsoft Teams, use this service.
Event Management System (EMS) Software Installation
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request IT support for general software issues.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request help for adding or removing users from departmental email groups or mailing lists.
Use if software needs to be installed or updated in a lab.
You may be unable to reset your own password. Use this form to request a password reset.
This service is used to activate a Network Port on campus.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request support for a university issued local or network printer.
If a computer in a lab or classroom is not working
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.