My Recently Visited Services
Assistance Activating your MyUSI account.
You may be unable to reset your own password. Use this form to request a password reset.
Event Management System (EMS) Software Installation
Use if software needs to be installed or updated in a lab.
If a computer in a lab or classroom is not working
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Report issues with MyUSI portal/mobile app
You are unable to find and/or install the Microsoft software provided by USI.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this service to request assistance with Microsoft Office 365 issues.
Report an issue with the USI Website, webpage, or URL.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request support for a university issued local or network printer.
Request IT support with the installation and setup of a printer.
Request help for adding or removing users from departmental email groups or mailing lists.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
AV will provide portable equipment upon request for students, faculty and staff.