My Recently Visited Services
You are experiencing issues with Outlook or your USI provided email account
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use if software needs to be installed or updated in a lab.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request help for adding or removing users from departmental email groups or mailing lists.
You may be unable to reset your own password. Use this form to request a password reset.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request to Update Email Address Due to Name Change.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request support for survey development and deployment.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Assist with the changing of erroneous data in Enterprise Applications
If a computer in a lab or classroom is not working
Use this service to request a new university-owned computer for a faculty or staff member.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
You have lost, replaced, or broken your phone and cannot access your account.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.