My Recently Visited Services

Request to Update Email Address Due to Name Change.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

You are unable to find and/or install the Microsoft software provided by USI.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Request support for survey development and deployment.

Create a service ticket to Add or Remove users from a course or organization.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are experiencing issues with Outlook or your USI provided email account

Request an account for yourself or others.

You have lost, replaced, or broken your phone and cannot access your account.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Request support for a university issued local or network printer.

Assistance with connecting device to USI Wi-Fi Network.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Use only for reporting non-password related issues with Microsoft Outlook.

If you or your department need assistance with Microsoft Teams, use this service.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Use this service to request IT support for general software issues.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.