My Recently Visited Services
Assistance with connecting device to USI Wi-Fi Network.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
You have lost, replaced, or broken your phone and cannot access your account.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Event Management System (EMS) Software Installation
You may be unable to reset your own password. Use this form to request a password reset.
If a computer in a lab or classroom is not working
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request to Update Email Address Due to Name Change.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
You are experiencing issues with Outlook or your USI provided email account
AV will provide portable equipment upon request for students, faculty and staff.
If you or your department need assistance with Microsoft Teams, use this service.
Use if software needs to be installed or updated in a lab.
Request USI101 Blackboard Demo from the Blackboard Team
Assistance Activating your MyUSI account.
Request support for survey development and deployment.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.