My Recently Visited Services

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

For employees and student employees to request access to Umbraco CMS to edit their department website.

Assistance Activating your MyUSI account.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

You have lost, replaced, or broken your phone and cannot access your account.

Request to Update Email Address Due to Name Change.

Assist with the changing of erroneous data in Enterprise Applications

You may be unable to reset your own password. Use this form to request a password reset.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Request for planning and prioritization of technology related projects

If a computer in a lab or classroom is not working

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use only for reporting non-password related issues with Microsoft Outlook.

Report issues with MyUSI portal/mobile app

Use if software needs to be installed or updated in a lab.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Assistance with connecting device to USI Wi-Fi Network.

Request support for survey development and deployment.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.