My Recently Visited Services
Assistance Activating your MyUSI account.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Report issues with MyUSI portal/mobile app
If a computer in a lab or classroom is not working
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You are experiencing issues with Outlook or your USI provided email account
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request help for adding or removing users from departmental email groups or mailing lists.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
You have lost, replaced, or broken your phone and cannot access your account.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request for planning and prioritization of technology related projects
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request USI101 Blackboard Demo from the Blackboard Team
Request a Microsoft license be applied to your USI account if you don't have one already.
You may be unable to reset your own password. Use this form to request a password reset.