My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You may be unable to reset your own password. Use this form to request a password reset.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
Report issues with MyUSI portal/mobile app
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request support for survey development and deployment.
Request an account for yourself or others.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You are unable to find and/or install the Microsoft software provided by USI.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use if software needs to be installed or updated in a lab.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Event Management System (EMS) Software Installation
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request to Update Email Address Due to Name Change.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If a computer in a lab or classroom is not working
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.