My Recently Visited Services
If you or your department need assistance with Microsoft Teams, use this service.
Assistance with connecting device to USI Wi-Fi Network.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request assistance with Microsoft Office 365 issues.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request support for a university issued local or network printer.
For employees and student employees to request access to Umbraco CMS to edit their department website.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request to Update Email Address Due to Name Change.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Create or update reports or other processes related to specific Enterprise Applications
Request IT support with the installation and setup of a printer.
Request support for survey development and deployment.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request a new university-owned computer for a faculty or staff member.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Report issues with MyUSI portal/mobile app
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.