My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to request a new university-owned computer for a faculty or staff member.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You may be unable to reset your own password. Use this form to request a password reset.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Assistance Activating your MyUSI account.
If a computer in a lab or classroom is not working
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Report issues with MyUSI portal/mobile app
Request help for adding or removing users from departmental email groups or mailing lists.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request support for survey development and deployment.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request USI101 Blackboard Demo from the Blackboard Team
Request to Update Email Address Due to Name Change.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request the capability to make international calls on Teams.