My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
Request to Update Email Address Due to Name Change.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request for planning and prioritization of technology related projects
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report a suspected phishing email or other suspicious contact.
Use this service to request a new university-owned computer for a faculty or staff member.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use this service to request IT support for general software issues.
If you or your department need assistance with Microsoft Teams, use this service.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use only for reporting non-password related issues with Microsoft Outlook.
Event Management System (EMS) Software Installation
Use this service to request assistance with Microsoft Office 365 issues.
If a computer in a lab or classroom is not working
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
You have lost, replaced, or broken your phone and cannot access your account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.