My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Create or update reports or other processes related to specific Enterprise Applications
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request to Update Email Address Due to Name Change.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
You are experiencing issues with Outlook or your USI provided email account
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Assistance Activating your MyUSI account.
Create a service ticket to Add or Remove users from a course or organization.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request support for survey development and deployment.
Request IT support with the installation and setup of a printer.
Assist with the changing of erroneous data in Enterprise Applications
Process requests for access to Enterprise applications
Event Management System (EMS) Software Installation