My Recently Visited Services
Assist with the changing of erroneous data in Enterprise Applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You are unable to find and/or install the Microsoft software provided by USI.
Assistance Activating your MyUSI account.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request to Update Email Address Due to Name Change.
Request the capability to make international calls on Teams.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request help for adding or removing users from departmental email groups or mailing lists.
You are experiencing issues with Outlook or your USI provided email account
Use this service to request a new university-owned computer for a faculty or staff member.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use if software needs to be installed or updated in a lab.
Create or update reports or other processes related to specific Enterprise Applications
Process requests for access to Enterprise applications
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
If a computer in a lab or classroom is not working
Request support for a university issued local or network printer.
Use this service to request IT support for general software issues.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.