My Recently Visited Services
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Assistance Activating your MyUSI account.
Assist with the changing of erroneous data in Enterprise Applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request USI101 Blackboard Demo from the Blackboard Team
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Report a suspected phishing email or other suspicious contact.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You have lost, replaced, or broken your phone and cannot access your account.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
AV will provide portable equipment upon request for students, faculty and staff.
Request for planning and prioritization of technology related projects
Request IT support with the installation and setup of a printer.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
If a computer in a lab or classroom is not working
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
You are unable to find and/or install the Microsoft software provided by USI.
Request a Microsoft license be applied to your USI account if you don't have one already.
Use if software needs to be installed or updated in a lab.