My Recently Visited Services

Request an account for yourself or others.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

You have lost, replaced, or broken your phone and cannot access your account.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Use only for reporting non-password related issues with Microsoft Outlook.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Report issues with MyUSI portal/mobile app

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Create or update reports or other processes related to specific Enterprise Applications

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Create a service ticket to Add or Remove users from a course or organization.

You may be unable to reset your own password. Use this form to request a password reset.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

You are experiencing issues with Outlook or your USI provided email account

Process requests for access to Enterprise applications

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

This service is used to activate a Network Port on campus.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Assistance with connecting device to USI Wi-Fi Network.

Use this service to request a new university-owned computer for a faculty or staff member.

If you or your department need assistance with Microsoft Teams, use this service.

If a computer in a lab or classroom is not working

Request help for adding or removing users from departmental email groups or mailing lists.