My Recently Visited Services
Use this service to request IT support for general software issues.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You are experiencing issues with Outlook or your USI provided email account
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
Report an issue with the USI Website, webpage, or URL.
Report a suspected phishing email or other suspicious contact.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Create or update reports or other processes related to specific Enterprise Applications
Request IT support with the installation and setup of a printer.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use this service to request a new university-owned computer for a faculty or staff member.
Request for planning and prioritization of technology related projects
You are unable to find and/or install the Microsoft software provided by USI.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request support for a university issued local or network printer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Event Management System (EMS) Software Installation