My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create a service ticket to Add or Remove users from a course or organization.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Report issues with MyUSI portal/mobile app
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to request IT support for general software issues.
Create or update reports or other processes related to specific Enterprise Applications
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use if software needs to be installed or updated in a lab.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request IT support with the installation and setup of a printer.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request the capability to make international calls on Teams.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request to Update Email Address Due to Name Change.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request help for adding or removing users from departmental email groups or mailing lists.
AV will provide portable equipment upon request for students, faculty and staff.
If a computer in a lab or classroom is not working
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.