My Recently Visited Services
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Event Management System (EMS) Software Installation
You are unable to find and/or install the Microsoft software provided by USI.
If you or your department need assistance with Microsoft Teams, use this service.
You have lost, replaced, or broken your phone and cannot access your account.
Report a suspected phishing email or other suspicious contact.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use only for reporting non-password related issues with Microsoft Outlook.
AV will provide portable equipment upon request for students, faculty and staff.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request the capability to make international calls on Teams.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Assistance Activating your MyUSI account.
Report issues with MyUSI portal/mobile app
Use if software needs to be installed or updated in a lab.
Request support for survey development and deployment.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Request support for a university issued local or network printer.
If a computer in a lab or classroom is not working