My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You are unable to find and/or install the Microsoft software provided by USI.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request help for adding or removing users from departmental email groups or mailing lists.
Process requests for access to Enterprise applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
You have lost, replaced, or broken your phone and cannot access your account.
Report issues with MyUSI portal/mobile app
Request support for survey development and deployment.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Report an issue with the USI Website, webpage, or URL.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create a service ticket to Add or Remove users from a course or organization.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request support for a university issued local or network printer.
If you or your department need assistance with Microsoft Teams, use this service.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You are experiencing issues with Outlook or your USI provided email account