My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report issues with MyUSI portal/mobile app
Request to Update Email Address Due to Name Change.
You are unable to find and/or install the Microsoft software provided by USI.
Create or update reports or other processes related to specific Enterprise Applications
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
You may be unable to reset your own password. Use this form to request a password reset.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use this service to request IT support for general software issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If a computer in a lab or classroom is not working
Process requests for access to Enterprise applications
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Assistance Activating your MyUSI account.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.