My Recently Visited Services
Request the capability to make international calls on Teams.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report issues with MyUSI portal/mobile app
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request IT support for general software issues.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
If you or your department need assistance with Microsoft Teams, use this service.
Event Management System (EMS) Software Installation
Use this service to request assistance with Microsoft Office 365 issues.
Request IT support with the installation and setup of a printer.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request support for a university issued local or network printer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
If a computer in a lab or classroom is not working
Assistance with connecting device to USI Wi-Fi Network.