My Recently Visited Services
This service is used to activate a Network Port on campus.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request for planning and prioritization of technology related projects
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request to Update Email Address Due to Name Change.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request support for a university issued local or network printer.
Use this service to request IT support for general software issues.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
If a computer in a lab or classroom is not working
Use if software needs to be installed or updated in a lab.
You have lost, replaced, or broken your phone and cannot access your account.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Report issues with MyUSI portal/mobile app
Request help for adding or removing users from departmental email groups or mailing lists.
Request USI101 Blackboard Demo from the Blackboard Team
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.