My Recently Visited Services

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use only for reporting non-password related issues with Microsoft Outlook.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request support for survey development and deployment.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are experiencing issues with Outlook or your USI provided email account

Request to Update Email Address Due to Name Change.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You are unable to find and/or install the Microsoft software provided by USI.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Request support for a university issued local or network printer.

Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

Report an issue with the USI Website, webpage, or URL.

Request help for adding or removing users from departmental email groups or mailing lists.