My Recently Visited Services
Report a suspected phishing email or other suspicious contact.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request support for survey development and deployment.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You have lost, replaced, or broken your phone and cannot access your account.
Assistance with connecting device to USI Wi-Fi Network.
If a computer in a lab or classroom is not working
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Report issues with MyUSI portal/mobile app
Request an account for yourself or others.
Create a service ticket to Add or Remove users from a course or organization.
You are experiencing issues with Outlook or your USI provided email account
Request assistance with AI related projects for the University
Request the capability to make international calls on Teams.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Process requests for access to Enterprise applications
Request support for a university issued local or network printer.