My Recently Visited Services

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You may be unable to reset your own password. Use this form to request a password reset.

Create a service ticket to Add or Remove users from a course or organization.

Assistance Activating your MyUSI account.

Assistance with connecting device to USI Wi-Fi Network.

Create or update reports or other processes related to specific Enterprise Applications

You have lost, replaced, or broken your phone and cannot access your account.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Process requests for access to Enterprise applications

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Use this service to request a new university-owned computer for a faculty or staff member.

Request support for survey development and deployment.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Request support for a university issued local or network printer.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Use this service to request assistance with Microsoft Office 365 issues.

Request the capability to make international calls on Teams.