My Recently Visited Services

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Create a service ticket to Add or Remove users from a course or organization.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Request support for a university issued local or network printer.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request support for survey development and deployment.

Report issues with MyUSI portal/mobile app

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Event Management System (EMS) Software Installation

Create or update reports or other processes related to specific Enterprise Applications

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

You are experiencing issues with Outlook or your USI provided email account

Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.

When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.

Report a suspected phishing email or other suspicious contact.

Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Use this service to request IT support for general software issues.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

You have lost, replaced, or broken your phone and cannot access your account.