My Recently Visited Services

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Request to Update Email Address Due to Name Change.

Report an issue with the USI Website, webpage, or URL.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You have lost, replaced, or broken your phone and cannot access your account.

Create a service ticket to Add or Remove users from a course or organization.

Request a Microsoft license be applied to your USI account if you don't have one already.

You are experiencing issues with Outlook or your USI provided email account

Use this service to request assistance with Microsoft Office 365 issues.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Assist with the changing of erroneous data in Enterprise Applications

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Process requests for access to Enterprise applications

When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.

Request support for a university issued local or network printer.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

You are unable to find and/or install the Microsoft software provided by USI.