My Recently Visited Services

Assist with the changing of erroneous data in Enterprise Applications

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Request help for adding or removing users from departmental email groups or mailing lists.

Assistance with connecting device to USI Wi-Fi Network.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Process requests for access to Enterprise applications

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Request an account for yourself or others.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Create or update reports or other processes related to specific Enterprise Applications

You are experiencing issues with Outlook or your USI provided email account

Assistance Activating your MyUSI account.

Use this service to request IT support for general software issues.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Create a service ticket to Add or Remove users from a course or organization.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

You have lost, replaced, or broken your phone and cannot access your account.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

AV will provide portable equipment upon request for students, faculty and staff.

Report issues with MyUSI portal/mobile app

You may be unable to reset your own password. Use this form to request a password reset.