My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Report issues with MyUSI portal/mobile app
Use this service to request IT support for general software issues.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Assistance Activating your MyUSI account.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request USI101 Blackboard Demo from the Blackboard Team
Create or update reports or other processes related to specific Enterprise Applications
If you or your department need assistance with Microsoft Teams, use this service.
Event Management System (EMS) Software Installation
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request assistance with Microsoft Office 365 issues.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
You are experiencing issues with Outlook or your USI provided email account
Request IT support with the installation and setup of a printer.
If a computer in a lab or classroom is not working
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.