My Recently Visited Services

Assist with the changing of erroneous data in Enterprise Applications

Create a service ticket to Add or Remove users from a course or organization.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Create or update reports or other processes related to specific Enterprise Applications

You have lost, replaced, or broken your phone and cannot access your account.

Use this service to request IT support for general software issues.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

For employees and student employees to request access to Umbraco CMS to edit their department website.

If a computer in a lab or classroom is not working

Assistance Activating your MyUSI account.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Request to Update Email Address Due to Name Change.

You are experiencing issues with Outlook or your USI provided email account

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

This service is used to activate a Network Port on campus.

Report issues with MyUSI portal/mobile app

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request support for a university issued local or network printer.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

If you or your department need assistance with Microsoft Teams, use this service.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.