My Recently Visited Services
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request for planning and prioritization of technology related projects
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If a computer in a lab or classroom is not working
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost, replaced, or broken your phone and cannot access your account.
You may be unable to reset your own password. Use this form to request a password reset.
Request IT support with the installation and setup of a printer.
Request support for a university issued local or network printer.
Event Management System (EMS) Software Installation
Report issues with MyUSI portal/mobile app
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request support for survey development and deployment.
Report an issue with the USI Website, webpage, or URL.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Report a suspected phishing email or other suspicious contact.
If you or your department need assistance with Microsoft Teams, use this service.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request IT support for general software issues.
Assist with the changing of erroneous data in Enterprise Applications
Request the capability to make international calls on Teams.
Use only for reporting non-password related issues with Microsoft Outlook.
Assistance Activating your MyUSI account.