My Recently Visited Services
Report issues with MyUSI portal/mobile app
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to request IT support for general software issues.
Assistance Activating your MyUSI account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Assistance with connecting device to USI Wi-Fi Network.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create or update reports or other processes related to specific Enterprise Applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Request support for survey development and deployment.
Assist with the changing of erroneous data in Enterprise Applications
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
AV will provide portable equipment upon request for students, faculty and staff.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Process requests for access to Enterprise applications
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.