My Recently Visited Services
Request to Update Email Address Due to Name Change.
You are experiencing issues with Outlook or your USI provided email account
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You are unable to find and/or install the Microsoft software provided by USI.
Request for planning and prioritization of technology related projects
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
For employees and student employees to request access to Umbraco CMS to edit their department website.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Process requests for access to Enterprise applications
Request a Microsoft license be applied to your USI account if you don't have one already.
Use if software needs to be installed or updated in a lab.
If a computer in a lab or classroom is not working
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Assist with the changing of erroneous data in Enterprise Applications
You have lost, replaced, or broken your phone and cannot access your account.
Report issues with MyUSI portal/mobile app
Create or update reports or other processes related to specific Enterprise Applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request help for adding or removing users from departmental email groups or mailing lists.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.