My Recently Visited Services
This service is used to activate a Network Port on campus.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request help for adding or removing users from departmental email groups or mailing lists.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
If a computer in a lab or classroom is not working
For employees and student employees to request access to Umbraco CMS to edit their department website.
Create a service ticket to Add or Remove users from a course or organization.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Assist with the changing of erroneous data in Enterprise Applications
Request for planning and prioritization of technology related projects
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request IT support for general software issues.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Report an issue with the USI Website, webpage, or URL.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.