My Recently Visited Services
For employees and student employees to request access to Umbraco CMS to edit their department website.
Create a service ticket to Add or Remove users from a course or organization.
Assistance with connecting device to USI Wi-Fi Network.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Report issues with MyUSI portal/mobile app
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
You are experiencing issues with Outlook or your USI provided email account
Request a Microsoft license be applied to your USI account if you don't have one already.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
If a computer in a lab or classroom is not working
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assist with the changing of erroneous data in Enterprise Applications
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request to Update Email Address Due to Name Change.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This service is used to activate a Network Port on campus.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Assistance Activating your MyUSI account.