My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use if software needs to be installed or updated in a lab.
Create or update reports or other processes related to specific Enterprise Applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You are experiencing issues with Outlook or your USI provided email account
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create a service ticket to Add or Remove users from a course or organization.
Assistance with connecting device to USI Wi-Fi Network.
Request support for a computer, laptop, or other IT related device provided to you or owned by the university.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
For employees and student employees to request access to Umbraco CMS to edit their department website.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
This service is used to activate a Network Port on campus.
You are unable to find and/or install the Microsoft software provided by USI.
Request an account for yourself or others.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
If a computer in a lab or classroom is not working
Process requests for access to Enterprise applications
Request UNIV101 Blackboard Demo from the Blackboard Team
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.