My Recently Visited Services
Request support for a university issued local or network printer.
Report issues with MyUSI portal/mobile app
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use this service to request a new university-owned computer for a faculty or staff member.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request for planning and prioritization of technology related projects
You have lost, replaced, or broken your phone and cannot access your account.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You are experiencing issues with Outlook or your USI provided email account
Report a suspected phishing email or other suspicious contact.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
If a computer in a lab or classroom is not working
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use only for reporting non-password related issues with Microsoft Outlook.
You are unable to find and/or install the Microsoft software provided by USI.
Use if software needs to be installed or updated in a lab.
Request to Update Email Address Due to Name Change.
Assistance with connecting device to USI Wi-Fi Network.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.