My Recently Visited Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost, replaced, or broken your phone and cannot access your account.
Request to Update Email Address Due to Name Change.
Create or update reports or other processes related to specific Enterprise Applications
You are unable to find and/or install the Microsoft software provided by USI.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
For employees and student employees to request access to Umbraco CMS to edit their department website.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Event Management System (EMS) Software Installation
Create a service ticket to Add or Remove users from a course or organization.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this service to request a new university-owned computer for a faculty or staff member.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request for planning and prioritization of technology related projects
Assistance with connecting device to USI Wi-Fi Network.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
AV will provide portable equipment upon request for students, faculty and staff.