My Recently Visited Services

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Report issues with MyUSI portal/mobile app

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Use if software needs to be installed or updated in a lab.

You are unable to find and/or install the Microsoft software provided by USI.

If a computer in a lab or classroom is not working

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

You are experiencing issues with Outlook or your USI provided email account

You have lost, replaced, or broken your phone and cannot access your account.

Assist with the changing of erroneous data in Enterprise Applications

Report a suspected phishing email or other suspicious contact.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Create a service ticket to Add or Remove users from a course or organization.

Event Management System (EMS) Software Installation

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Use this service to request assistance with Microsoft Office 365 issues.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Request support for a university issued local or network printer.

Create or update reports or other processes related to specific Enterprise Applications

Request a Microsoft license be applied to your USI account if you don't have one already.

Use this service to request IT support for general software issues.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.