My Recently Visited Services
You are unable to find and/or install the Microsoft software provided by USI.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request to Update Email Address Due to Name Change.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Use this service to request a new university-owned computer for a faculty or staff member.
Report an issue with the USI Website, webpage, or URL.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Create or update reports or other processes related to specific Enterprise Applications
Create a service ticket to Add or Remove users from a course or organization.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This service is used to activate a Network Port on campus.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assistance with connecting device to USI Wi-Fi Network.
If a computer in a lab or classroom is not working
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.