My Recently Visited Services

For employees and student employees to request access to Umbraco CMS to edit their department website.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Create a service ticket to Add or Remove users from a course or organization.

Request a Microsoft license be applied to your USI account if you don't have one already.

Report issues with MyUSI portal/mobile app

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

Use only for reporting non-password related issues with Microsoft Outlook.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request IT support with the installation and setup of a printer.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

You are unable to find and/or install the Microsoft software provided by USI.

AV will provide portable equipment upon request for students, faculty and staff.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

You are experiencing issues with Outlook or your USI provided email account

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Request to Update Email Address Due to Name Change.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You have lost, replaced, or broken your phone and cannot access your account.

Assistance Activating your MyUSI account.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.