My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Assist with the changing of erroneous data in Enterprise Applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Process requests for access to Enterprise applications
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Assistance with connecting device to USI Wi-Fi Network.
AV will provide portable equipment upon request for students, faculty and staff.
Use this service to request a new university-owned computer for a faculty or staff member.
Use this service to request assistance with Microsoft Office 365 issues.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request help for adding or removing users from departmental email groups or mailing lists.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request to Update Email Address Due to Name Change.
You are experiencing issues with Outlook or your USI provided email account
Assistance Activating your MyUSI account.