My Recently Visited Services
Assistance with connecting device to USI Wi-Fi Network.
You may be unable to reset your own password. Use this form to request a password reset.
Use only for reporting non-password related issues with Microsoft Outlook.
request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI
Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request to Update Email Address Due to Name Change.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This service is used to activate a Network Port on campus.
Request a Microsoft license be applied to your USI account if you don't have one already.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request a new university-owned computer for a faculty or staff member.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request the capability to make international calls on Teams.
You are unable to find and/or install the Microsoft software provided by USI.
Process requests for access to Enterprise applications
Request support for a university issued local or network printer.
Report an issue with the USI Website, webpage, or URL.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.