My Recently Visited Services
You may be unable to reset your own password. Use this form to request a password reset.
Use if software needs to be installed or updated in a lab.
Assist with the changing of erroneous data in Enterprise Applications
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Assistance Activating your MyUSI account.
AV will provide portable equipment upon request for students, faculty and staff.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You have lost, replaced, or broken your phone and cannot access your account.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
If a computer in a lab or classroom is not working
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Event Management System (EMS) Software Installation
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create a service ticket to Add or Remove users from a course or organization.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report issues with MyUSI portal/mobile app
Request to Update Email Address Due to Name Change.
You are unable to find and/or install the Microsoft software provided by USI.