My Recently Visited Services
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request a Microsoft license be applied to your USI account if you don't have one already.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Event Management System (EMS) Software Installation
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
Report issues with MyUSI portal/mobile app
Use this service to request assistance with Microsoft Office 365 issues.
You are experiencing issues with Outlook or your USI provided email account
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Assistance with connecting device to USI Wi-Fi Network.
Process requests for access to Enterprise applications
Create or update reports or other processes related to specific Enterprise Applications
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request for planning and prioritization of technology related projects
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use if software needs to be installed or updated in a lab.
This service is used to activate a Network Port on campus.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
AV will provide portable equipment upon request for students, faculty and staff.
You have lost, replaced, or broken your phone and cannot access your account.