My Recently Visited Services
You are unable to find and/or install the Microsoft software provided by USI.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Event Management System (EMS) Software Installation
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Process requests for access to Enterprise applications
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You may be unable to reset your own password. Use this form to request a password reset.
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Assistance Activating your MyUSI account.
You are experiencing issues with Outlook or your USI provided email account
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
Request IT support with the installation and setup of a printer.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
This service is used to activate a Network Port on campus.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use if software needs to be installed or updated in a lab.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Create or update reports or other processes related to specific Enterprise Applications
Request support for survey development and deployment.