My Recently Visited Services
AV will provide portable equipment upon request for students, faculty and staff.
Report a suspected phishing email or other suspicious contact.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request IT support with the installation and setup of a printer.
You have lost, replaced, or broken your phone and cannot access your account.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to request IT support for general software issues.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request for planning and prioritization of technology related projects
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request support for survey development and deployment.
Create or update reports or other processes related to specific Enterprise Applications
Process requests for access to Enterprise applications
Create a service ticket to Add or Remove users from a course or organization.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use if software needs to be installed or updated in a lab.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.