My Recently Visited Services

Assist with the changing of erroneous data in Enterprise Applications

Assistance with connecting device to USI Wi-Fi Network.

request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI

Create a service ticket to Add or Remove users from a course or organization.

Activate a network jack for a campus event.

This service is used to activate a Network Port on campus.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Assistance Activating your MyUSI account.

You have lost, replaced, or broken your phone and cannot access your account.

For employees and student employees to request access to Umbraco CMS to edit their department website.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Report issues with MyUSI portal/mobile app

Use this service to request IT support for general software issues.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

You are experiencing issues with Outlook or your USI provided email account

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

AV will provide portable equipment upon request for students, faculty and staff.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Create or update reports or other processes related to specific Enterprise Applications

Event Management System (EMS) Software Installation

Process requests for access to Enterprise applications