My Recently Visited Services
For employees and student employees to request access to Umbraco CMS to edit their department website.
Create or update reports or other processes related to specific Enterprise Applications
You are unable to find and/or install the Microsoft software provided by USI.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You may be unable to reset your own password. Use this form to request a password reset.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request to Update Email Address Due to Name Change.
AV will provide portable equipment upon request for students, faculty and staff.
Report a suspected phishing email or other suspicious contact.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.