My Recently Visited Services
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this service to request IT support for general software issues.
Report an issue with the USI Website, webpage, or URL.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You have lost, replaced, or broken your phone and cannot access your account.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
This service is used to activate a Network Port on campus.
Assistance with connecting device to USI Wi-Fi Network.
Request a Microsoft license be applied to your USI account if you don't have one already.
Use if software needs to be installed or updated in a lab.
Create or update reports or other processes related to specific Enterprise Applications
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Process requests for access to Enterprise applications
Request IT support with the installation and setup of a printer.
You are experiencing issues with Outlook or your USI provided email account
Request support for a university issued local or network printer.
Create a service ticket to Add or Remove users from a course or organization.