My Recently Visited Services

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You may be unable to reset your own password. Use this form to request a password reset.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Assistance with connecting device to USI Wi-Fi Network.

Request an account for yourself or others.

You have lost, replaced, or broken your phone and cannot access your account.

If a computer in a lab or classroom is not working

Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request support for a university issued local or network printer.

Service Offering for IT Loaner Laptops.

request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Create or update reports or other processes related to specific Enterprise Applications

Create a service ticket to Add or Remove users from a course or organization.

You are unable to find and/or install the Microsoft software provided by USI.

You are experiencing issues with Outlook or your USI provided email account

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this service to request IT support for general software issues.

Use if software needs to be installed or updated in a lab.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Use this service to request a new university-owned computer for a faculty or staff member.