My Recently Visited Services

Use this service to request assistance with Microsoft Office 365 issues.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Request IT support with the installation and setup of a printer.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request to Update Email Address Due to Name Change.

Create a service ticket to Add or Remove users from a course or organization.

For employees and student employees to request access to Umbraco CMS to edit their department website.

You may be unable to reset your own password. Use this form to request a password reset.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Assistance Activating your MyUSI account.

This service is used to activate a Network Port on campus.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Report issues with MyUSI portal/mobile app

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Create or update reports or other processes related to specific Enterprise Applications

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You have lost, replaced, or broken your phone and cannot access your account.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Use if software needs to be installed or updated in a lab.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.