My Recently Visited Services
Report issues with MyUSI portal/mobile app
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This service is used to activate a Network Port on campus.
Request support for survey development and deployment.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request support for a university issued local or network printer.
Request to Update Email Address Due to Name Change.
Use if software needs to be installed or updated in a lab.
You are unable to find and/or install the Microsoft software provided by USI.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
You may be unable to reset your own password. Use this form to request a password reset.
Request IT support with the installation and setup of a printer.
Event Management System (EMS) Software Installation
Request a Microsoft license be applied to your USI account if you don't have one already.
Report a suspected phishing email or other suspicious contact.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create or update reports or other processes related to specific Enterprise Applications
You have lost, replaced, or broken your phone and cannot access your account.