My Recently Visited Services
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Create or update reports or other processes related to specific Enterprise Applications
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Use this service to request IT support for general software issues.
This service is used to activate a Network Port on campus.
You are experiencing issues with Outlook or your USI provided email account
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
You may be unable to reset your own password. Use this form to request a password reset.
Report an issue with the USI Website, webpage, or URL.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Event Management System (EMS) Software Installation
Create a service ticket to Add or Remove users from a course or organization.
AV will provide portable equipment upon request for students, faculty and staff.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If a computer in a lab or classroom is not working
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.