My Recently Visited Services
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use only for reporting non-password related issues with Microsoft Outlook.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request to Update Email Address Due to Name Change.
Report issues with MyUSI portal/mobile app
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
You have lost, replaced, or broken your phone and cannot access your account.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request support for a university issued local or network printer.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
If a computer in a lab or classroom is not working
Use this service to request assistance with Microsoft Office 365 issues.
This service is used to activate a Network Port on campus.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use this service to request IT support for general software issues.