My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You have lost, replaced, or broken your phone and cannot access your account.
Create or update reports or other processes related to specific Enterprise Applications
You may be unable to reset your own password. Use this form to request a password reset.
Report issues with MyUSI portal/mobile app
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report a suspected phishing email or other suspicious contact.
Assist with the changing of erroneous data in Enterprise Applications
Use if software needs to be installed or updated in a lab.
This service is used to activate a Network Port on campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assistance with connecting device to USI Wi-Fi Network.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
AV will provide portable equipment upon request for students, faculty and staff.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.