My Recently Visited Services
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You are unable to find and/or install the Microsoft software provided by USI.
If you or your department need assistance with Microsoft Teams, use this service.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request to Update Email Address Due to Name Change.
Process requests for access to Enterprise applications
AV will provide portable equipment upon request for students, faculty and staff.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request the capability to make international calls on Teams.
Request an account for yourself or others.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request IT support for general software issues.
Create a service ticket to Add or Remove users from a course or organization.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request IT support with the installation and setup of a printer.
Report a suspected phishing email or other suspicious contact.
Event Management System (EMS) Software Installation
This service is used to activate a Network Port on campus.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Assist with the changing of erroneous data in Enterprise Applications
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.