My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Assistance with connecting device to USI Wi-Fi Network.
You are experiencing issues with Outlook or your USI provided email account
Request the capability to make international calls on Teams.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
If a computer in a lab or classroom is not working
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use only for reporting non-password related issues with Microsoft Outlook.
You are unable to find and/or install the Microsoft software provided by USI.
Request USI101 Blackboard Demo from the Blackboard Team
You may be unable to reset your own password. Use this form to request a password reset.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
If you or your department need assistance with Microsoft Teams, use this service.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost, replaced, or broken your phone and cannot access your account.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request help for adding or removing users from departmental email groups or mailing lists.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request IT support with the installation and setup of a printer.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.