My Recently Visited Services
Assist with the changing of erroneous data in Enterprise Applications
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
You may be unable to reset your own password. Use this form to request a password reset.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request assistance with Microsoft Office 365 issues.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request support for survey development and deployment.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this service to request a new university-owned computer for a faculty or staff member.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request to Update Email Address Due to Name Change.
You are experiencing issues with Outlook or your USI provided email account
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If you or your department need assistance with Microsoft Teams, use this service.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request the capability to make international calls on Teams.
If a computer in a lab or classroom is not working
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
For employees and student employees to request access to Umbraco CMS to edit their department website.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use if software needs to be installed or updated in a lab.