My Recently Visited Services
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a Microsoft license be applied to your USI account if you don't have one already.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request an account for yourself or others.
AV will provide portable equipment upon request for students, faculty and staff.
Request UNIV101 Blackboard Demo from the Blackboard Team
Create or update reports or other processes related to specific Enterprise Applications
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
This service is used to activate a Network Port on campus.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use if software needs to be installed or updated in a lab.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Request to Update Email Address Due to Name Change.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Assist with the changing of erroneous data in Enterprise Applications
Request for planning and prioritization of technology related projects
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.