My Recently Visited Services
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Report issues with new portal/mobile app
Event Management System (EMS) Software Installation
You are unable to find and/or install the Microsoft software provided by USI.
Request support for survey development and deployment.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Use if software needs to be installed or updated in a lab.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
Request an account for yourself or others.
Request assistance with the setup or installation of technology equipment on USI's campus.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
Request support for a computer, laptop, or other IT related device provided to you or owned by the university.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
This service is used to activate a Network Port on campus.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
If a computer in a lab or classroom is not working
Request for planning and prioritization of technology related projects
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.