My Recently Visited Services
Request support for a university issued local or network printer.
Request to Update Email Address Due to Name Change.
If you or your department need assistance with Microsoft Teams, use this service.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Request help for adding or removing users from departmental email groups or mailing lists.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Assistance with connecting device to USI Wi-Fi Network.
This service is used to activate a Network Port on campus.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
If a computer in a lab or classroom is not working
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use this service to request assistance with Microsoft Office 365 issues.
Use only for reporting non-password related issues with Microsoft Outlook.
Create a service ticket to Add or Remove users from a course or organization.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You have lost, replaced, or broken your phone and cannot access your account.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to request IT support for general software issues.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.