My Recently Visited Services

Create a service ticket to Add or Remove users from a course or organization.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Assistance with connecting device to USI Wi-Fi Network.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

You are experiencing issues with Outlook or your USI provided email account

Use this service to request IT support for general software issues.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Create or update reports or other processes related to specific Enterprise Applications

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

You are unable to find and/or install the Microsoft software provided by USI.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Use only for reporting non-password related issues with Microsoft Outlook.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Report issues with MyUSI portal/mobile app

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request IT support with the installation and setup of a printer.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

If a computer in a lab or classroom is not working

This service is used to activate a Network Port on campus.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Request support for a university issued local or network printer.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....