My Recently Visited Services
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Create a service ticket to Add or Remove users from a course or organization.
Report issues with MyUSI portal/mobile app
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you or your department need assistance with Microsoft Teams, use this service.
Request to Update Email Address Due to Name Change.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
You are experiencing issues with Outlook or your USI provided email account
Assistance with connecting device to USI Wi-Fi Network.
Use if software needs to be installed or updated in a lab.
You may be unable to reset your own password. Use this form to request a password reset.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Assistance Activating your MyUSI account.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Assist with the changing of erroneous data in Enterprise Applications
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.