My Recently Visited Services
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request IT support with the installation and setup of a printer.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You have lost, replaced, or broken your phone and cannot access your account.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Event Management System (EMS) Software Installation
Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.
Assistance with connecting device to USI Wi-Fi Network.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Use this service to request IT support for general software issues.
You may be unable to reset your own password. Use this form to request a password reset.
Request a Microsoft license be applied to your USI account if you don't have one already.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use if software needs to be installed or updated in a lab.
Use this service to request assistance with Microsoft Office 365 issues.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
request access to Extender/Banner/Advisor Self Service/MyUSI/DegreeWorks/BuyUSI
Report issues with MyUSI portal/mobile app
If a computer in a lab or classroom is not working
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.