My Recently Visited Services
Request help for adding or removing users from departmental email groups or mailing lists.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
AV will provide portable equipment upon request for students, faculty and staff.
Report a suspected phishing email or other suspicious contact.
Assistance Activating your MyUSI account.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request USI101 Blackboard Demo from the Blackboard Team
If you or your department need assistance with Microsoft Teams, use this service.
This service is used to activate a Network Port on campus.
Use this service to request assistance with Microsoft Office 365 issues.
Request support for a university issued local or network printer.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request to Update Email Address Due to Name Change.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Assistance with connecting device to USI Wi-Fi Network.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to request IT support for general software issues.