My Recently Visited Services
Use only for reporting non-password related issues with Microsoft Outlook.
Request a Microsoft license be applied to your USI account if you don't have one already.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request support for survey development and deployment.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Create a service ticket to Add or Remove users from a course or organization.
Request USI101 Blackboard Demo from the Blackboard Team
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request support for a university issued local or network printer.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
AV will provide portable equipment upon request for students, faculty and staff.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
If a computer in a lab or classroom is not working
If you or your department need assistance with Microsoft Teams, use this service.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request an account for yourself or others.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Process requests for access to Enterprise applications