My Recently Visited Services
Request support for a university issued local or network printer.
You are experiencing issues with Outlook or your USI provided email account
You may be unable to reset your own password. Use this form to request a password reset.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Create a service ticket to Add or Remove users from a course or organization.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use if software needs to be installed or updated in a lab.
Process requests for access to Enterprise applications
AV will provide portable equipment upon request for students, faculty and staff.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This service is used to activate a Network Port on campus.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Event Management System (EMS) Software Installation
Assistance Activating your MyUSI account.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request to Update Email Address Due to Name Change.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.