My Recently Visited Services

Process requests for access to Enterprise applications

Report a suspected phishing email or other suspicious contact.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Request to Update Email Address Due to Name Change.

If a computer in a lab or classroom is not working

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Request an account for yourself or others.

Create a service ticket to Add or Remove users from a course or organization.

You are experiencing issues with Outlook or your USI provided email account

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are unable to find and/or install the Microsoft software provided by USI.

Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.

If you or your department need assistance with Microsoft Teams, use this service.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Event Management System (EMS) Software Installation

Assistance Activating your MyUSI account.

Information Security Incident Response

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Create or update reports or other processes related to specific Enterprise Applications

Request USI101 Blackboard Demo from the Blackboard Team

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

This service is used to activate a Network Port on campus.

Assistance with connecting device to USI Wi-Fi Network.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.