My Recently Visited Services
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Assist with the changing of erroneous data in Enterprise Applications
Request for planning and prioritization of technology related projects
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Event Management System (EMS) Software Installation
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request to Update Email Address Due to Name Change.
This service is used to activate a Network Port on campus.
Request help for adding or removing users from departmental email groups or mailing lists.
Assistance with connecting device to USI Wi-Fi Network.
You have lost, replaced, or broken your phone and cannot access your account.
If you or your department need assistance with Microsoft Teams, use this service.
Use this service to request IT support for general software issues.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.