My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You may be unable to reset your own password. Use this form to request a password reset.
Request a Microsoft license be applied to your USI account if you don't have one already.
You have lost, replaced, or broken your phone and cannot access your account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use if software needs to be installed or updated in a lab.
Process requests for access to Enterprise applications
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create or update reports or other processes related to specific Enterprise Applications
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request support for survey development and deployment.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Report an issue with the USI Website, webpage, or URL.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
This service is used to activate a Network Port on campus.
Request to Update Email Address Due to Name Change.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.