My Recently Visited Services
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request IT support for general software issues.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
You are unable to find and/or install the Microsoft software provided by USI.
You are experiencing issues with Outlook or your USI provided email account
Assist with the changing of erroneous data in Enterprise Applications
Request the capability to make international calls on Teams.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This service is used to activate a Network Port on campus.
Use this service to request assistance with Microsoft Office 365 issues.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Event Management System (EMS) Software Installation
Report issues with MyUSI portal/mobile app
Use if software needs to be installed or updated in a lab.
Create a service ticket to Add or Remove users from a course or organization.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Report a suspected phishing email or other suspicious contact.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.