My Recently Visited Services
Assistance Activating your MyUSI account.
Report a suspected phishing email or other suspicious contact.
Assistance with connecting device to USI Wi-Fi Network.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Report issues with MyUSI portal/mobile app
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request USI101 Blackboard Demo from the Blackboard Team
Create a service ticket to Add or Remove users from a course or organization.
You have lost, replaced, or broken your phone and cannot access your account.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use only for reporting non-password related issues with Microsoft Outlook.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
You may be unable to reset your own password. Use this form to request a password reset.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this service to request IT support for general software issues.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This service is used to activate a Network Port on campus.
Request to Update Email Address Due to Name Change.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request support for a university issued local or network printer.