My Recently Visited Services
Request support for survey development and deployment.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
AV will provide portable equipment upon request for students, faculty and staff.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Create a service ticket to Add or Remove users from a course or organization.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Create or update reports or other processes related to specific Enterprise Applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
You are experiencing issues with Outlook or your USI provided email account
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request assistance with Microsoft Office 365 issues.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Process requests for access to Enterprise applications
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
This service is used to activate a Network Port on campus.
If you or your department need assistance with Microsoft Teams, use this service.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Assist with the changing of erroneous data in Enterprise Applications
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.