My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Request IT support with the installation and setup of a printer.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Report a suspected phishing email or other suspicious contact.
If a computer in a lab or classroom is not working
Create or update reports or other processes related to specific Enterprise Applications
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request an account for yourself or others.
Report issues with MyUSI portal/mobile app
Request for planning and prioritization of technology related projects
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
You have lost, replaced, or broken your phone and cannot access your account.
This service is used to activate a Network Port on campus.