My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
You may be unable to reset your own password. Use this form to request a password reset.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request a new university-owned computer for a faculty or staff member.
Assistance with connecting device to USI Wi-Fi Network.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Create or update reports or other processes related to specific Enterprise Applications
You have lost, replaced, or broken your phone and cannot access your account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use if software needs to be installed or updated in a lab.
Request support for a university issued local or network printer.
Request a Microsoft license be applied to your USI account if you don't have one already.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
If a computer in a lab or classroom is not working
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request to Update Email Address Due to Name Change.
Request IT support with the installation and setup of a printer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You are unable to find and/or install the Microsoft software provided by USI.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.