My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request assistance with Microsoft Office 365 issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request support for survey development and deployment.
Report issues with MyUSI portal/mobile app
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Report a suspected phishing email or other suspicious contact.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request to Update Email Address Due to Name Change.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request IT support with the installation and setup of a printer.
You may be unable to reset your own password. Use this form to request a password reset.
Request support for a university issued local or network printer.
Use if software needs to be installed or updated in a lab.
Request for planning and prioritization of technology related projects
For employees and student employees to request access to Umbraco CMS to edit their department website.