My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
If you or your department need assistance with Microsoft Teams, use this service.
Report a suspected phishing email or other suspicious contact.
Request support for a university issued local or network printer.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You may be unable to reset your own password. Use this form to request a password reset.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request IT support with the installation and setup of a printer.
Assistance Activating your MyUSI account.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You are experiencing issues with Outlook or your USI provided email account
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use if software needs to be installed or updated in a lab.
Create a service ticket to Add or Remove users from a course or organization.
You have lost, replaced, or broken your phone and cannot access your account.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create or update reports or other processes related to specific Enterprise Applications