My Recently Visited Services
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request for planning and prioritization of technology related projects
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If a computer in a lab or classroom is not working
You have lost, replaced, or broken your phone and cannot access your account.
You may be unable to reset your own password. Use this form to request a password reset.
Request support for a university issued local or network printer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Create a service ticket to Add or Remove users from a course or organization.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Use this service to request assistance with Microsoft Office 365 issues.
Use if software needs to be installed or updated in a lab.
Event Management System (EMS) Software Installation
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to request IT support for general software issues.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request to Update Email Address Due to Name Change.
Assistance Activating your MyUSI account.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.