My Recently Visited Services

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Use this service to request IT support for general software issues.

Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Request support for a university issued local or network printer.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Create a service ticket to Add or Remove users from a course or organization.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Process requests for access to Enterprise applications

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use this service to request assistance with Microsoft Office 365 issues.

Create or update reports or other processes related to specific Enterprise Applications

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Request assistance with the setup or installation of university owned technology equipment on USI's campus.