My Recently Visited Services
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost, replaced, or broken your phone and cannot access your account.
Request IT support with the installation and setup of a printer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Assistance with connecting device to USI Wi-Fi Network.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
If you or your department need assistance with Microsoft Teams, use this service.
You are experiencing issues with Outlook or your USI provided email account
Request help for adding or removing users from departmental email groups or mailing lists.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request support for a university issued local or network printer.
Request USI101 Blackboard Demo from the Blackboard Team
Report issues with MyUSI portal/mobile app
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Report an issue with the USI Website, webpage, or URL.
If a computer in a lab or classroom is not working