My Recently Visited Services

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Create or update reports or other processes related to specific Enterprise Applications

Create a service ticket to Add or Remove users from a course or organization.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use this service to request a new university-owned computer for a faculty or staff member.

Assistance with connecting device to USI Wi-Fi Network.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Request for planning and prioritization of technology related projects

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Request a Microsoft license be applied to your USI account if you don't have one already.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Report a suspected phishing email or other suspicious contact.

You have lost, replaced, or broken your phone and cannot access your account.

Use this service to request assistance with Microsoft Office 365 issues.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Request to Update Email Address Due to Name Change.

Use this service to request IT support for general software issues.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Request support for survey development and deployment.

Request support for a university issued local or network printer.