My Recently Visited Services
Use if software needs to be installed or updated in a lab.
AV will provide portable equipment upon request for students, faculty and staff.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You may be unable to reset your own password. Use this form to request a password reset.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assist with the changing of erroneous data in Enterprise Applications
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assistance with connecting device to USI Wi-Fi Network.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request to Update Email Address Due to Name Change.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use only for reporting non-password related issues with Microsoft Outlook.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Create or update reports or other processes related to specific Enterprise Applications
If you or your department need assistance with Microsoft Teams, use this service.
Request support for survey development and deployment.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use this service to request a new university-owned computer for a faculty or staff member.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You are experiencing issues with Outlook or your USI provided email account