My Recently Visited Services

Create a service ticket to Add or Remove users from a course or organization.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Request to Update Email Address Due to Name Change.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request support for a university issued local or network printer.

You are experiencing issues with Outlook or your USI provided email account

Request support for survey development and deployment.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Use this service to request IT support for general software issues.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Use this service to request a new university-owned computer for a faculty or staff member.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

Create or update reports or other processes related to specific Enterprise Applications

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Assistance Activating your MyUSI account.

You are unable to find and/or install the Microsoft software provided by USI.

Use this service to request assistance with Microsoft Office 365 issues.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

If a computer in a lab or classroom is not working