My Recently Visited Services
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request assistance with Microsoft Office 365 issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Assistance Activating your MyUSI account.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Report an issue with the USI Website, webpage, or URL.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Assist with the changing of erroneous data in Enterprise Applications
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
You have lost, replaced, or broken your phone and cannot access your account.
You are unable to find and/or install the Microsoft software provided by USI.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use only for reporting non-password related issues with Microsoft Outlook.
Create a service ticket to Add or Remove users from a course or organization.
Request for planning and prioritization of technology related projects
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.