My Recently Visited Services
Process requests for access to Enterprise applications
You have lost, replaced, or broken your phone and cannot access your account.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Create a service ticket to Add or Remove users from a course or organization.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You are experiencing issues with Outlook or your USI provided email account
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Report a suspected phishing email or other suspicious contact.
Report an issue with the USI Website, webpage, or URL.
If a computer in a lab or classroom is not working
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use only for reporting non-password related issues with Microsoft Outlook.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request from a department to reimage a computer device for use on campus.
Request the capability to make international calls on Teams.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.