My Recently Visited Services

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

If a computer in a lab or classroom is not working

Event Management System (EMS) Software Installation

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Process requests for access to Enterprise applications

Request to Update Email Address Due to Name Change.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Assistance Activating your MyUSI account.

You have lost, replaced, or broken your phone and cannot access your account.

Create a service ticket to Add or Remove users from a course or organization.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request support for survey development and deployment.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You are experiencing issues with Outlook or your USI provided email account

Use if software needs to be installed or updated in a lab.

Use this service to request assistance with Microsoft Office 365 issues.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

AV will provide portable equipment upon request for students, faculty and staff.