My Recently Visited Services

Request support for a university issued local or network printer.

Request an account for yourself or others.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

You are unable to find and/or install the Microsoft software provided by USI.

Use only for reporting non-password related issues with Microsoft Outlook.

If you or your department need assistance with Microsoft Teams, use this service.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use this service to request assistance with Microsoft Office 365 issues.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

You have lost, replaced, or broken your phone and cannot access your account.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Create a service ticket to Add or Remove users from a course or organization.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

Report issues with MyUSI portal/mobile app

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Request the capability to make international calls on Teams.

Use this service to request IT support for general software issues.

Process requests for access to Enterprise applications

Create or update reports or other processes related to specific Enterprise Applications

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Request help for adding or removing users from departmental email groups or mailing lists.