My Recently Visited Services
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this service to request assistance with Microsoft Office 365 issues.
Report issues with MyUSI portal/mobile app
Request to Update Email Address Due to Name Change.
Request the capability to make international calls on Teams.
Request support for a university issued local or network printer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request an account for yourself or others.
Use this service to request IT support for general software issues.
Create a service ticket to Add or Remove users from a course or organization.
Create or update reports or other processes related to specific Enterprise Applications
Request for planning and prioritization of technology related projects
Report an issue with the USI Website, webpage, or URL.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If a computer in a lab or classroom is not working
This service is used to activate a Network Port on campus.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use if software needs to be installed or updated in a lab.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.