My Recently Visited Services
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use if software needs to be installed or updated in a lab.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Assist with the changing of erroneous data in Enterprise Applications
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
If you or your department need assistance with Microsoft Teams, use this service.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request support for a university issued local or network printer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to request IT support for general software issues.
If a computer in a lab or classroom is not working
You are experiencing issues with Outlook or your USI provided email account
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assistance Activating your MyUSI account.
You may be unable to reset your own password. Use this form to request a password reset.
This service is used to activate a Network Port on campus.
Use only for reporting non-password related issues with Microsoft Outlook.
Request support for survey development and deployment.