My Recently Visited Services

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

If you or your department need assistance with Microsoft Teams, use this service.

Use if software needs to be installed or updated in a lab.

You are unable to find and/or install the Microsoft software provided by USI.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Report issues with MyUSI portal/mobile app

If a computer in a lab or classroom is not working

Request support for survey development and deployment.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are experiencing issues with Outlook or your USI provided email account

Event Management System (EMS) Software Installation

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Assist with the changing of erroneous data in Enterprise Applications

Create a service ticket to Add or Remove users from a course or organization.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Create or update reports or other processes related to specific Enterprise Applications

You have lost, replaced, or broken your phone and cannot access your account.

Use this service to request IT support for general software issues.

For employees and student employees to request access to Umbraco CMS to edit their department website.