My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Assist with the changing of erroneous data in Enterprise Applications
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
You may be unable to reset your own password. Use this form to request a password reset.
Report a suspected phishing email or other suspicious contact.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
You are unable to find and/or install the Microsoft software provided by USI.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request an account for yourself or others.
Use this service to request IT support for general software issues.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request IT support with the installation and setup of a printer.
Event Management System (EMS) Software Installation
Use if software needs to be installed or updated in a lab.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request for planning and prioritization of technology related projects
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Report issues with MyUSI portal/mobile app
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.