My Recently Visited Services
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to request assistance with Microsoft Office 365 issues.
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request to Update Email Address Due to Name Change.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Use this service to request IT support for general software issues.
Assistance Activating your MyUSI account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You are experiencing issues with Outlook or your USI provided email account
Process requests for access to Enterprise applications
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create or update reports or other processes related to specific Enterprise Applications
You may be unable to reset your own password. Use this form to request a password reset.
Report issues with MyUSI portal/mobile app