My Recently Visited Services
If a computer in a lab or classroom is not working
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Event Management System (EMS) Software Installation
Request for planning and prioritization of technology related projects
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This service is used to activate a Network Port on campus.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to request IT support for general software issues.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Create or update reports or other processes related to specific Enterprise Applications
You have lost, replaced, or broken your phone and cannot access your account.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Create a service ticket to Add or Remove users from a course or organization.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
AV will provide portable equipment upon request for students, faculty and staff.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request assistance with Microsoft Office 365 issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.