My Recently Visited Services
Request to Update Email Address Due to Name Change.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You may be unable to reset your own password. Use this form to request a password reset.
Event Management System (EMS) Software Installation
This service is used to activate a Network Port on campus.
Use if software needs to be installed or updated in a lab.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Assistance Activating your MyUSI account.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You are unable to find and/or install the Microsoft software provided by USI.
Request support for a university issued local or network printer.
If you or your department need assistance with Microsoft Teams, use this service.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request a new university-owned computer for a faculty or staff member.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request support for survey development and deployment.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.