My Recently Visited Services
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You are experiencing issues with Outlook or your USI provided email account
You have lost, replaced, or broken your phone and cannot access your account.
Create a service ticket to Add or Remove users from a course or organization.
Event Management System (EMS) Software Installation
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to request a new university-owned computer for a faculty or staff member.
You may be unable to reset your own password. Use this form to request a password reset.
You are unable to find and/or install the Microsoft software provided by USI.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Report issues with MyUSI portal/mobile app
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request to Update Email Address Due to Name Change.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If a computer in a lab or classroom is not working
Report an issue with the USI Website, webpage, or URL.
Assistance Activating your MyUSI account.
Request support for a university issued local or network printer.