My Recently Visited Services
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Create a service ticket to Add or Remove users from a course or organization.
This service is used to activate a Network Port on campus.
Assistance Activating your MyUSI account.
You have lost, replaced, or broken your phone and cannot access your account.
For employees and student employees to request access to Umbraco CMS to edit their department website.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Report issues with MyUSI portal/mobile app
Use this service to request IT support for general software issues.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You are experiencing issues with Outlook or your USI provided email account
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a new university-owned computer for a faculty or staff member.
Request for planning and prioritization of technology related projects
You are unable to find and/or install the Microsoft software provided by USI.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request support for a university issued local or network printer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Event Management System (EMS) Software Installation
Process requests for access to Enterprise applications
Assist with the changing of erroneous data in Enterprise Applications
Use if software needs to be installed or updated in a lab.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.