My Recently Visited Services
Assist with the changing of erroneous data in Enterprise Applications
Process requests for access to Enterprise applications
You have lost, replaced, or broken your phone and cannot access your account.
Assistance Activating your MyUSI account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report issues with MyUSI portal/mobile app
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use if software needs to be installed or updated in a lab.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request IT support for general software issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request to Update Email Address Due to Name Change.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....