My Recently Visited Services
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request IT support for general software issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost, replaced, or broken your phone and cannot access your account.
Assist with the changing of erroneous data in Enterprise Applications
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Process requests for access to Enterprise applications
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request to Update Email Address Due to Name Change.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Report issues with MyUSI portal/mobile app
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You may be unable to reset your own password. Use this form to request a password reset.
If you or your department need assistance with Microsoft Teams, use this service.
Request support for a university issued local or network printer.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.