My Recently Visited Services
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Request support for a university issued local or network printer.
Report issues with new portal/mobile app
You are unable to find and/or install the Microsoft software provided by USI.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Create a service ticket to Add or Remove users from a course or organization.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
You are experiencing issues with Outlook or your USI provided email account
Request an account for yourself or others.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If a computer in a lab or classroom is not working
Use this service to request IT support for general software issues.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
AV will provide portable equipment upon request for students, faculty and staff.
Request for planning and prioritization of technology related projects
Create or update reports or other processes related to specific Enterprise Applications
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Use if software needs to be installed or updated in a lab.