My Recently Visited Services

Report issues with MyUSI portal/mobile app

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

You are unable to find and/or install the Microsoft software provided by USI.

If you or your department need assistance with Microsoft Teams, use this service.

AV will provide portable equipment upon request for students, faculty and staff.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Request support for survey development and deployment.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Request an account for yourself or others.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Create a service ticket to Add or Remove users from a course or organization.

Request help for adding or removing users from departmental email groups or mailing lists.

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

This service is used to activate a Network Port on campus.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Create or update reports or other processes related to specific Enterprise Applications

Use this service to request IT support for general software issues.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Use this service to request assistance with Microsoft Office 365 issues.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You have lost, replaced, or broken your phone and cannot access your account.