My Recently Visited Services

Request the capability to make international calls on Teams.

Request support for a university issued local or network printer.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

If a computer in a lab or classroom is not working

You have lost, replaced, or broken your phone and cannot access your account.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

You are experiencing issues with Outlook or your USI provided email account

Assistance with connecting device to USI Wi-Fi Network.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Report an issue with the USI Website, webpage, or URL.

This service is used to activate a Network Port on campus.

Request help for adding or removing users from departmental email groups or mailing lists.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.

Create a service ticket to Add or Remove users from a course or organization.

Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.

Use this service to request IT support for general software issues.

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.