My Recently Visited Services
If a computer in a lab or classroom is not working
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Create a service ticket to Add or Remove users from a course or organization.
Request to Update Email Address Due to Name Change.
Use this service to request a new university-owned computer for a faculty or staff member.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request IT support for general software issues.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request help for adding or removing users from departmental email groups or mailing lists.
Request support for a university issued local or network printer.
You have lost, replaced, or broken your phone and cannot access your account.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You are experiencing issues with Outlook or your USI provided email account
Request support for survey development and deployment.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If you or your department need assistance with Microsoft Teams, use this service.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assistance with connecting device to USI Wi-Fi Network.