My Recently Visited Services

If a computer in a lab or classroom is not working

You have lost, replaced, or broken your phone and cannot access your account.

Use this service to request IT support for general software issues.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Use if software needs to be installed or updated in a lab.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Use only for reporting non-password related issues with Microsoft Outlook.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Report issues with MyUSI portal/mobile app

Create or update reports or other processes related to specific Enterprise Applications

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Request for planning and prioritization of technology related projects

Use this service to request a new university-owned computer for a faculty or staff member.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

This service is used to activate a Network Port on campus.

AV will provide portable equipment upon request for students, faculty and staff.

You are unable to find and/or install the Microsoft software provided by USI.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.