My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You are experiencing issues with Outlook or your USI provided email account
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to request IT support for general software issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request support for survey development and deployment.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request support for a university issued local or network printer.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request help for adding or removing users from departmental email groups or mailing lists.
Request an account for yourself or others.
If a computer in a lab or classroom is not working
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Process requests for access to Enterprise applications
Assist with the changing of erroneous data in Enterprise Applications
This service is used to activate a Network Port on campus.