My Recently Visited Services

Use this service to request a new university-owned computer for a faculty or staff member.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

AV will provide portable equipment upon request for students, faculty and staff.

You are experiencing issues with Outlook or your USI provided email account

Information Security Incident Response

You may be unable to reset your own password. Use this form to request a password reset.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

You have lost, replaced, or broken your phone and cannot access your account.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Create a service ticket to Add or Remove users from a course or organization.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Use this service to request assistance with Microsoft Office 365 issues.

Create or update reports or other processes related to specific Enterprise Applications

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Assistance with connecting device to USI Wi-Fi Network.

Use this service to request IT support for general software issues.

If a computer in a lab or classroom is not working

Use only for reporting non-password related issues with Microsoft Outlook.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Request to Update Email Address Due to Name Change.