My Recently Visited Services

Request help for adding or removing users from departmental email groups or mailing lists.

Request the capability to make international calls on Teams.

If you or your department need assistance with Microsoft Teams, use this service.

Report an issue with the USI Website, webpage, or URL.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

AV will provide portable equipment upon request for students, faculty and staff.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Create or update reports or other processes related to specific Enterprise Applications

You have lost, replaced, or broken your phone and cannot access your account.

You are experiencing issues with Outlook or your USI provided email account

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Request support for a university issued local or network printer.

Use this service to request IT support for general software issues.

If a computer in a lab or classroom is not working

Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.

Create a service ticket to Add or Remove users from a course or organization.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

You may be unable to reset your own password. Use this form to request a password reset.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are unable to find and/or install the Microsoft software provided by USI.

This service is used to activate a Network Port on campus.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Assistance with connecting device to USI Wi-Fi Network.