My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request IT support with the installation and setup of a printer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You are experiencing issues with Outlook or your USI provided email account
Request the capability to make international calls on Teams.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to request IT support for general software issues.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use if software needs to be installed or updated in a lab.
Event Management System (EMS) Software Installation
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If a computer in a lab or classroom is not working
Request a Microsoft license be applied to your USI account if you don't have one already.
If you or your department need assistance with Microsoft Teams, use this service.
Request to Update Email Address Due to Name Change.
You have lost, replaced, or broken your phone and cannot access your account.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.