My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You have lost, replaced, or broken your phone and cannot access your account.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use only for reporting non-password related issues with Microsoft Outlook.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Report an issue with the USI Website, webpage, or URL.
Use this service to request assistance with Microsoft Office 365 issues.
Request support for survey development and deployment.
Assistance Activating your MyUSI account.
Report issues with MyUSI portal/mobile app
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
AV will provide portable equipment upon request for students, faculty and staff.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request for planning and prioritization of technology related projects