My Recently Visited Services
Process requests for access to Enterprise applications
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request support for a university issued local or network printer.
Create a service ticket to Add or Remove users from a course or organization.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You are unable to find and/or install the Microsoft software provided by USI.
Request help for adding or removing users from departmental email groups or mailing lists.
Request to Update Email Address Due to Name Change.
Use this service to request IT support for general software issues.
Request for planning and prioritization of technology related projects
Request a Microsoft license be applied to your USI account if you don't have one already.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If a computer in a lab or classroom is not working
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This service is used to activate a Network Port on campus.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
You are experiencing issues with Outlook or your USI provided email account