My Recently Visited Services
If a computer in a lab or classroom is not working
You have lost, replaced, or broken your phone and cannot access your account.
Create a service ticket to Add or Remove users from a course or organization.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use if software needs to be installed or updated in a lab.
Assist with the changing of erroneous data in Enterprise Applications
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Assistance Activating your MyUSI account.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You are experiencing issues with Outlook or your USI provided email account
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Process requests for access to Enterprise applications
Create or update reports or other processes related to specific Enterprise Applications
Report issues with MyUSI portal/mobile app
Request IT support with the installation and setup of a printer.
Request support for survey development and deployment.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Use only for reporting non-password related issues with Microsoft Outlook.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.