My Recently Visited Services
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If a computer in a lab or classroom is not working
You have lost, replaced, or broken your phone and cannot access your account.
You may be unable to reset your own password. Use this form to request a password reset.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Process requests for access to Enterprise applications
For employees and student employees to request access to Umbraco CMS to edit their department website.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
This service is used to activate a Network Port on campus.
Report issues with MyUSI portal/mobile app
Assistance with connecting device to USI Wi-Fi Network.
Create a service ticket to Add or Remove users from a course or organization.
Request USI101 Blackboard Demo from the Blackboard Team
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You are experiencing issues with Outlook or your USI provided email account
Use this service to request assistance with Microsoft Office 365 issues.
Request a Microsoft license be applied to your USI account if you don't have one already.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Create or update reports or other processes related to specific Enterprise Applications