My Recently Visited Services
You have lost, replaced, or broken your phone and cannot access your account.
This service is used to activate a Network Port on campus.
Use only for reporting non-password related issues with Microsoft Outlook.
Request IT support with the installation and setup of a printer.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request USI101 Blackboard Demo from the Blackboard Team
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Report a suspected phishing email or other suspicious contact.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
For employees and student employees to request access to Umbraco CMS to edit their department website.
AV will provide portable equipment upon request for students, faculty and staff.
You may be unable to reset your own password. Use this form to request a password reset.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If a computer in a lab or classroom is not working
Event Management System (EMS) Software Installation
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Process requests for access to Enterprise applications
Request to Update Email Address Due to Name Change.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Assistance Activating your MyUSI account.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.