My Recently Visited Services
Request support for a university issued local or network printer.
Assistance Activating your MyUSI account.
You are experiencing issues with Outlook or your USI provided email account
Request to Update Email Address Due to Name Change.
You have lost, replaced, or broken your phone and cannot access your account.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Event Management System (EMS) Software Installation
Create a service ticket to Add or Remove users from a course or organization.
You are unable to find and/or install the Microsoft software provided by USI.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request for planning and prioritization of technology related projects
Use this service to request a new university-owned computer for a faculty or staff member.
Process requests for access to Enterprise applications
Use this service to request IT support for general software issues.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a Microsoft license be applied to your USI account if you don't have one already.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.