My Recently Visited Services

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You are unable to find and/or install the Microsoft software provided by USI.

If a computer in a lab or classroom is not working

Create a service ticket to Add or Remove users from a course or organization.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

You may be unable to reset your own password. Use this form to request a password reset.

Assist with the changing of erroneous data in Enterprise Applications

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

This service is used to activate a Network Port on campus.

Create or update reports or other processes related to specific Enterprise Applications

You are experiencing issues with Outlook or your USI provided email account

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

Event Management System (EMS) Software Installation

You have lost, replaced, or broken your phone and cannot access your account.

Use only for reporting non-password related issues with Microsoft Outlook.

Use if software needs to be installed or updated in a lab.

Activate a network jack for a campus event.

Request support for survey development and deployment.