My Recently Visited Services

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Report issues with MyUSI portal/mobile app

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request IT support with the installation and setup of a printer.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

AV will provide portable equipment upon request for students, faculty and staff.

This service is used to activate a Network Port on campus.

Request USI101 Blackboard Demo from the Blackboard Team

Request to Update Email Address Due to Name Change.

Assistance Activating your MyUSI account.

You are experiencing issues with Outlook or your USI provided email account

You may be unable to reset your own password. Use this form to request a password reset.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Create a service ticket to Add or Remove users from a course or organization.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

Use if software needs to be installed or updated in a lab.

If you or your department need assistance with Microsoft Teams, use this service.

Request support for survey development and deployment.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Use this service to request IT support for general software issues.

Report an issue with the USI Website, webpage, or URL.