My Recently Visited Services
You are experiencing issues with Outlook or your USI provided email account
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You are unable to find and/or install the Microsoft software provided by USI.
Request IT support with the installation and setup of a printer.
You have lost, replaced, or broken your phone and cannot access your account.
Request help for adding or removing users from departmental email groups or mailing lists.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Create or update reports or other processes related to specific Enterprise Applications
Report issues with MyUSI portal/mobile app
Process requests for access to Enterprise applications
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request an account for yourself or others.
Request to Update Email Address Due to Name Change.
This service is used to activate a Network Port on campus.
Create a service ticket to Add or Remove users from a course or organization.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Assist with the changing of erroneous data in Enterprise Applications
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request support for survey development and deployment.