My Recently Visited Services
Use this service to request assistance with Microsoft Office 365 issues.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Report a suspected phishing email or other suspicious contact.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request support for a university issued local or network printer.
Request a Microsoft license be applied to your USI account if you don't have one already.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Assistance with connecting device to USI Wi-Fi Network.
Report issues with MyUSI portal/mobile app
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
You have lost, replaced, or broken your phone and cannot access your account.
AV will provide portable equipment upon request for students, faculty and staff.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This service is used to activate a Network Port on campus.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request IT support with the installation and setup of a printer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.