My Recently Visited Services
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Report a suspected phishing email or other suspicious contact.
Request support for survey development and deployment.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request USI101 Blackboard Demo from the Blackboard Team
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost, replaced, or broken your phone and cannot access your account.
Report issues with MyUSI portal/mobile app
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Report an issue with the USI Website, webpage, or URL.
Create a service ticket to Add or Remove users from a course or organization.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
This service is used to activate a Network Port on campus.
Event Management System (EMS) Software Installation
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Assist with the changing of erroneous data in Enterprise Applications
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.