My Recently Visited Services

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You are unable to find and/or install the Microsoft software provided by USI.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You have lost, replaced, or broken your phone and cannot access your account.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Create a service ticket to Add or Remove users from a course or organization.

Request to Update Email Address Due to Name Change.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

For employees and student employees to request access to Umbraco CMS to edit their department website.

Request support for a university issued local or network printer.

Report issues with MyUSI portal/mobile app

Request a Microsoft license be applied to your USI account if you don't have one already.

Request help for adding or removing users from departmental email groups or mailing lists.

You may be unable to reset your own password. Use this form to request a password reset.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

You are experiencing issues with Outlook or your USI provided email account

Request for planning and prioritization of technology related projects

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

If you or your department need assistance with Microsoft Teams, use this service.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Assistance with connecting device to USI Wi-Fi Network.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.