My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create a service ticket to Add or Remove users from a course or organization.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Assist with the changing of erroneous data in Enterprise Applications
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Assistance Activating your MyUSI account.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Event Management System (EMS) Software Installation
Request support for a university issued local or network printer.
This service is used to activate a Network Port on campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
You have lost, replaced, or broken your phone and cannot access your account.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
If a computer in a lab or classroom is not working
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
If you or your department need assistance with Microsoft Teams, use this service.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....