My Recently Visited Services
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Report issues with MyUSI portal/mobile app
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request to Update Email Address Due to Name Change.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
For employees and student employees to request access to Umbraco CMS to edit their department website.
You are unable to find and/or install the Microsoft software provided by USI.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
AV will provide portable equipment upon request for students, faculty and staff.
Event Management System (EMS) Software Installation
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use if software needs to be installed or updated in a lab.
Create or update reports or other processes related to specific Enterprise Applications
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You have lost, replaced, or broken your phone and cannot access your account.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Create a service ticket to Add or Remove users from a course or organization.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.