My Recently Visited Services
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request support for a university issued local or network printer.
You have lost, replaced, or broken your phone and cannot access your account.
This service is used to activate a Network Port on campus.
Create or update reports or other processes related to specific Enterprise Applications
Request help for adding or removing users from departmental email groups or mailing lists.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Report issues with MyUSI portal/mobile app
You may be unable to reset your own password. Use this form to request a password reset.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to request assistance with Microsoft Office 365 issues.
Request support for survey development and deployment.
Create a service ticket to Add or Remove users from a course or organization.
Request USI101 Blackboard Demo from the Blackboard Team
You are experiencing issues with Outlook or your USI provided email account
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to request IT support for general software issues.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
For employees and student employees to request access to Umbraco CMS to edit their department website.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request for planning and prioritization of technology related projects
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.