My Recently Visited Services
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Use this service to request IT support for general software issues.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use if software needs to be installed or updated in a lab.
Assistance Activating your MyUSI account.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this service to request assistance with Microsoft Office 365 issues.
Create a service ticket to Add or Remove users from a course or organization.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
If you or your department need assistance with Microsoft Teams, use this service.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request IT support with the installation and setup of a printer.
Request help for adding or removing users from departmental email groups or mailing lists.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This service is used to activate a Network Port on campus.
If a computer in a lab or classroom is not working
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Event Management System (EMS) Software Installation
Request a Microsoft license be applied to your USI account if you don't have one already.