My Recently Visited Services

You may be unable to reset your own password. Use this form to request a password reset.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Use this service to request assistance with Microsoft Office 365 issues.

Create a service ticket to Add or Remove users from a course or organization.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Assistance with connecting device to USI Wi-Fi Network.

Create or update reports or other processes related to specific Enterprise Applications

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Use this service to request IT support for general software issues.

You are experiencing issues with Outlook or your USI provided email account

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Information Security Incident Response

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Process requests for access to Enterprise applications

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

This service is used to activate a Network Port on campus.

Use this service to request a new university-owned computer for a faculty or staff member.

Assist with the changing of erroneous data in Enterprise Applications

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

Assistance Activating your MyUSI account.

NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.