My Recently Visited Services
Request USI101 Blackboard Demo from the Blackboard Team
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You are unable to find and/or install the Microsoft software provided by USI.
Assistance with connecting device to USI Wi-Fi Network.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Use only for reporting non-password related issues with Microsoft Outlook.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
You have lost, replaced, or broken your phone and cannot access your account.
If a computer in a lab or classroom is not working
Request for planning and prioritization of technology related projects
Use if software needs to be installed or updated in a lab.
This service is used to activate a Network Port on campus.
Create or update reports or other processes related to specific Enterprise Applications
Create a service ticket to Add or Remove users from a course or organization.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request help for adding or removing users from departmental email groups or mailing lists.
Request IT support with the installation and setup of a printer.
Request to Update Email Address Due to Name Change.