My Recently Visited Services
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
You are unable to find and/or install the Microsoft software provided by USI.
You may be unable to reset your own password. Use this form to request a password reset.
To request the conversion of Spring 2025 and Summer 2025 course shells to Ultra-Based shells.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request help for adding or removing users from departmental email groups or mailing lists.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a faculty website be created for your use. Websites are maintained through Umbraco CMS. Faculty must have an active faculty role at USI.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create a service ticket to Add or Remove users from a course or organization.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Request UNIV101 Blackboard Demo from the Blackboard Team
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You are experiencing issues with Outlook or your USI provided email account
Request support for a computer, laptop, or other IT related device provided to you or owned by the university.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Create or update reports or other processes related to specific Enterprise Applications
Process requests for access to Enterprise applications
Request an account for yourself or others.