My Recently Visited Services
If you or your department need assistance with Microsoft Teams, use this service.
Event Management System (EMS) Software Installation
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Report issues with MyUSI portal/mobile app
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request the capability to make international calls on Teams.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Use this service to request assistance with Microsoft Office 365 issues.
Process requests for access to Enterprise applications
Assistance Activating your MyUSI account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
You have lost, replaced, or broken your phone and cannot access your account.
If a computer in a lab or classroom is not working
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request support for a university issued local or network printer.
Request to Update Email Address Due to Name Change.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.