My Recently Visited Services
This service is used to activate a Network Port on campus.
You are unable to find and/or install the Microsoft software provided by USI.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If a computer in a lab or classroom is not working
AV will provide portable equipment upon request for students, faculty and staff.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request an account for yourself or others.
You have lost, replaced, or broken your phone and cannot access your account.
Request support for survey development and deployment.
Create or update reports or other processes related to specific Enterprise Applications
Request to Update Email Address Due to Name Change.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Event Management System (EMS) Software Installation
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this service to request IT support for general software issues.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request for planning and prioritization of technology related projects
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request IT support with the installation and setup of a printer.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.