My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You are unable to find and/or install the Microsoft software provided by USI.
Report issues with MyUSI portal/mobile app
Request to Update Email Address Due to Name Change.
You are experiencing issues with Outlook or your USI provided email account
Request support for a university issued local or network printer.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Report an issue with the USI Website, webpage, or URL.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request an account for yourself or others.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
If a computer in a lab or classroom is not working
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request help for adding or removing users from departmental email groups or mailing lists.
Use this service to request IT support for general software issues.
Assist with the changing of erroneous data in Enterprise Applications
Process requests for access to Enterprise applications