My Recently Visited Services
You may be unable to reset your own password. Use this form to request a password reset.
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assistance Activating your MyUSI account.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You have lost, replaced, or broken your phone and cannot access your account.
Use if software needs to be installed or updated in a lab.
Request IT support with the installation and setup of a printer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
If a computer in a lab or classroom is not working
AV will provide portable equipment upon request for students, faculty and staff.
Report issues with MyUSI portal/mobile app
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
If you or your department need assistance with Microsoft Teams, use this service.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request help for adding or removing users from departmental email groups or mailing lists.