My Recently Visited Services

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

You are unable to find and/or install the Microsoft software provided by USI.

For employees and student employees to request access to Umbraco CMS to edit their department website.

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

You may be unable to reset your own password. Use this form to request a password reset.

Create or update reports or other processes related to specific Enterprise Applications

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Use this service to request IT support for general software issues.

AV will provide portable equipment upon request for students, faculty and staff.

Information Security Incident Response

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use if software needs to be installed or updated in a lab.

You have lost, replaced, or broken your phone and cannot access your account.

If you or your department need assistance with Microsoft Teams, use this service.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You are experiencing issues with Outlook or your USI provided email account

Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.

Report a suspected phishing email or other suspicious contact.

Create a service ticket to Add or Remove users from a course or organization.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Report an issue with the USI Website, webpage, or URL.