My Recently Visited Services
Request support for a university issued local or network printer.
You are experiencing issues with Outlook or your USI provided email account
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You have lost, replaced, or broken your phone and cannot access your account.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request an account for yourself or others.
Report issues with MyUSI portal/mobile app
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Create a service ticket to Add or Remove users from a course or organization.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You may be unable to reset your own password. Use this form to request a password reset.
Report a suspected phishing email or other suspicious contact.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Assistance with connecting device to USI Wi-Fi Network.
If a computer in a lab or classroom is not working
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.