My Recently Visited Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
You are experiencing issues with Outlook or your USI provided email account
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
AV will provide portable equipment upon request for students, faculty and staff.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You are unable to find and/or install the Microsoft software provided by USI.
Request a Microsoft license be applied to your USI account if you don't have one already.
Request to Update Email Address Due to Name Change.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Request help for adding or removing users from departmental email groups or mailing lists.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
You may be unable to reset your own password. Use this form to request a password reset.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Create a service ticket to Add or Remove users from a course or organization.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.