My Recently Visited Services
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
You may be unable to reset your own password. Use this form to request a password reset.
Request support for survey development and deployment.
You are experiencing issues with Outlook or your USI provided email account
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
If a computer in a lab or classroom is not working
Request to Update Email Address Due to Name Change.
You are unable to find and/or install the Microsoft software provided by USI.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request help for adding or removing users from departmental email groups or mailing lists.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
This service is used to activate a Network Port on campus.
Create a service ticket to Add or Remove users from a course or organization.
Process requests for access to Enterprise applications
You have lost, replaced, or broken your phone and cannot access your account.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Create or update reports or other processes related to specific Enterprise Applications