My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use if software needs to be installed or updated in a lab.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Report issues with MyUSI portal/mobile app
Assistance Activating your MyUSI account.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If a computer in a lab or classroom is not working
Use this service to request assistance with Microsoft Office 365 issues.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assistance with connecting device to USI Wi-Fi Network.
This service is used to activate a Network Port on campus.
For employees and student employees to request access to Umbraco CMS to edit their department website.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Use this service to request IT support for general software issues.
Request a Microsoft license be applied to your USI account if you don't have one already.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request the capability to make international calls on Teams.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You are experiencing issues with Outlook or your USI provided email account
Event Management System (EMS) Software Installation
Request help for adding or removing users from departmental email groups or mailing lists.