My Recently Visited Services

Use if software needs to be installed or updated in a lab.

Report issues with MyUSI portal/mobile app

You have lost, replaced, or broken your phone and cannot access your account.

Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.

Create a service ticket to Add or Remove users from a course or organization.

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Create or update reports or other processes related to specific Enterprise Applications

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.

You are experiencing issues with Outlook or your USI provided email account

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Use this service to request IT support for general software issues.

For employees and student employees to request access to Umbraco CMS to edit their department website.

Event Management System (EMS) Software Installation

Assistance Activating your MyUSI account.

You may be unable to reset your own password. Use this form to request a password reset.

Request a quote for IT Infrastructure hardware such as data and telecommunications lines.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

You are unable to find and/or install the Microsoft software provided by USI.

Use this service to request assistance with Microsoft Office 365 issues.

Request support for survey development and deployment.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.