My Recently Visited Services
You are unable to find and/or install the Microsoft software provided by USI.
This service is used to activate a Network Port on campus.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost, replaced, or broken your phone and cannot access your account.
Event Management System (EMS) Software Installation
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
Use only for reporting non-password related issues with Microsoft Outlook.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Assistance Activating your MyUSI account.
If a computer in a lab or classroom is not working
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
Report issues with MyUSI portal/mobile app
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
You are experiencing issues with Outlook or your USI provided email account
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Request help for adding or removing users from departmental email groups or mailing lists.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.