My Recently Visited Services
You have lost, replaced, or broken your phone and cannot access your account.
Assistance Activating your MyUSI account.
Create a service ticket to Add or Remove users from a course or organization.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request for planning and prioritization of technology related projects
If you or your department need assistance with Microsoft Teams, use this service.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request support for survey development and deployment.
Request a Microsoft license be applied to your USI account if you don't have one already.
You are experiencing issues with Outlook or your USI provided email account
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Process requests for access to Enterprise applications
Assist with the changing of erroneous data in Enterprise Applications
Request to Update Email Address Due to Name Change.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request IT support with the installation and setup of a printer.
Event Management System (EMS) Software Installation
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.