My Recently Visited Services
Event Management System (EMS) Software Installation
If a computer in a lab or classroom is not working
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Create a service ticket to Add or Remove users from a course or organization.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Use this service to request a new university-owned computer for a faculty or staff member.
Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
Request to Update Email Address Due to Name Change.
For employees and student employees to request access to Umbraco CMS to edit their department website.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
You are unable to find and/or install the Microsoft software provided by USI.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Report issues with MyUSI portal/mobile app
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request support for a university issued local or network printer.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You may be unable to reset your own password. Use this form to request a password reset.