My Recently Visited Services
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Create a service ticket to Add or Remove users from a course or organization.
Request for planning and prioritization of technology related projects
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
You have lost, replaced, or broken your phone and cannot access your account.
This service is used to activate a Network Port on campus.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request assistance with AI related projects for the University
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use if software needs to be installed or updated in a lab.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Request help for adding or removing users from departmental email groups or mailing lists.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assist with the changing of erroneous data in Enterprise Applications
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
If you or your department need assistance with Microsoft Teams, use this service.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.