My Recently Visited Services
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Event Management System (EMS) Software Installation
Use this service to request a new university-owned computer for a faculty or staff member.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request support for a university issued local or network printer.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You are unable to find and/or install the Microsoft software provided by USI.
You have lost, replaced, or broken your phone and cannot access your account.
Create a service ticket to Add or Remove users from a course or organization.
Request USI101 Blackboard Demo from the Blackboard Team
Use if software needs to be installed or updated in a lab.
Report an issue with the USI Website, webpage, or URL.
Request support for survey development and deployment.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
Request to Update Email Address Due to Name Change.
Request for planning and prioritization of technology related projects
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Assistance with connecting device to USI Wi-Fi Network.
If a computer in a lab or classroom is not working
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....