My Recently Visited Services
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Use this service to request assistance with Microsoft Office 365 issues.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If you or your department need assistance with Microsoft Teams, use this service.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Assistance Activating your MyUSI account.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Event Management System (EMS) Software Installation
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use if software needs to be installed or updated in a lab.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Assistance with connecting device to USI Wi-Fi Network.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Assist with the changing of erroneous data in Enterprise Applications
Use only for reporting non-password related issues with Microsoft Outlook.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Report an issue with the USI Website, webpage, or URL.
Request to Update Email Address Due to Name Change.
You have lost, replaced, or broken your phone and cannot access your account.