My Recently Visited Services
Assistance with connecting device to USI Wi-Fi Network.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Process requests for access to Enterprise applications
For employees and student employees to request access to Umbraco CMS to edit their department website.
Report issues with MyUSI portal/mobile app
Request assistance with AI related projects for the University
If a computer in a lab or classroom is not working
NOTE this service is only for those without MyUSI access.Use this service to opt out of USI Rave Alert messaging.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
You have lost, replaced, or broken your phone and cannot access your account.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Use if software needs to be installed or updated in a lab.
Create or update reports or other processes related to specific Enterprise Applications
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Create a service ticket to Add or Remove users from a course or organization.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request support for a university issued local or network printer.
Assistance Activating your MyUSI account. Note that it can take up to 7 days for account activation.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.