My Recently Visited Services

You are experiencing issues with Outlook or your USI provided email account

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

Process requests for access to Enterprise applications

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Use if software needs to be installed or updated in a lab.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Request USI101 Blackboard Demo from the Blackboard Team

You have lost, replaced, or broken your phone and cannot access your account.

Create a service ticket to Add or Remove users from a course or organization.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Notify the USI Networking Team of Network, Internet or Wi-Fi outages.

Create or update reports or other processes related to specific Enterprise Applications

Request assistance with the setup or installation of university owned technology equipment on USI's campus.

Request for the IT department to relocate technology equipment, including computers, monitors, and printers.

Use this service to request a new university-owned computer for a faculty or staff member.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Use only for reporting non-password related issues with Microsoft Outlook.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request help for adding or removing users from departmental email groups or mailing lists.

You may be unable to reset your own password. Use this form to request a password reset.

For employees and student employees to request access to Umbraco CMS to edit their department website.