My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
You are experiencing issues with Outlook or your USI provided email account
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request to Update Email Address Due to Name Change.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
Use this service to request assistance with Microsoft Office 365 issues.
Report a suspected phishing email or other suspicious contact.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Create or update reports or other processes related to specific Enterprise Applications
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request USI101 Blackboard Demo from the Blackboard Team
Report issues with MyUSI portal/mobile app
Create a service ticket to Add or Remove users from a course or organization.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If a computer in a lab or classroom is not working
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....