My Recently Visited Services
Request to Update Email Address Due to Name Change.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
You have lost, replaced, or broken your phone and cannot access your account.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.
Report issues with MyUSI portal/mobile app
Assist with the changing of erroneous data in Enterprise Applications
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
If a computer in a lab or classroom is not working
Request support for a university issued local or network printer.
Use this service to request IT support for general software issues.
Use if software needs to be installed or updated in a lab.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
This service is used to activate a Network Port on campus.
Assistance Activating your MyUSI account.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request help for adding or removing users from departmental email groups or mailing lists.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.