My Recently Visited Services
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Use this service to request a new university-owned computer for a faculty or staff member.
Information for students, staff and faculty on how to purchase a USB Security Key using their personal funds.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Create a service ticket to Add or Remove users from a course or organization.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
You are experiencing issues with Outlook or your USI provided email account
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Use if software needs to be installed or updated in a lab.
Request USI101 Blackboard Demo from the Blackboard Team
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
Request the capability to make international calls on Teams.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a Microsoft license be applied to your USI account if you don't have one already.