My Recently Visited Services
Request support for survey development and deployment.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
You are experiencing issues with Outlook or your USI provided email account
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
Submit a request to authorize a USI employee, student, or volunteer to operate a vehicle for university-related purposes.
Assistance Activating your MyUSI account.
Request the capability to make international calls on Teams.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Event Management System (EMS) Software Installation
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request to Update Email Address Due to Name Change.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request help for adding or removing users from departmental email groups or mailing lists.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You have lost, replaced, or broken your phone and cannot access your account.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Assist with the changing of erroneous data in Enterprise Applications
This service is used to activate a Network Port on campus.
Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
Create a service ticket to Add or Remove users from a course or organization.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.