My Recently Visited Services
If a computer in a lab or classroom is not working
Report issues with MyUSI portal/mobile app
Report a suspected phishing email or other suspicious contact.
Assistance Activating your MyUSI account.
You are experiencing issues with Outlook or your USI provided email account
Request a Microsoft license be applied to your USI account if you don't have one already.
Use only for reporting non-password related issues with Microsoft Outlook.
Assist with the changing of erroneous data in Enterprise Applications
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
Report an issue with the USI Website, webpage, or URL.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use if software needs to be installed or updated in a lab.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
You may be unable to reset your own password. Use this form to request a password reset.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You have lost, replaced, or broken your phone and cannot access your account.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request support for survey development and deployment.