My Recently Visited Services

To request a change to your online directory listing - including an update to your name, job title, phone number or office location.

This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.

AV will provide portable equipment upon request for students, faculty and staff.

This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.

Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.

You may be unable to reset your own password. Use this form to request a password reset.

Use this service to request assistance with Microsoft Office 365 issues.

Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.

Request to Update Email Address Due to Name Change.

This service is used to activate a Network Port on campus.

If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.

Use only for reporting non-password related issues with Microsoft Outlook.

AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.

Use this service to request a new university-owned computer for a faculty or staff member.

Don't see a service for your specific need? Use this form to submit a general ticket for networking issues or requests.

Create a service ticket to Add or Remove users from a course or organization.

This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.

For reporting general computer hardware issues on university owned equipment, use this link to create a service request.

Event Management System (EMS) Software Installation

If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.

Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.

Request support for a university issued local or network printer.

You are experiencing issues with Outlook or your USI provided email account

Request support for survey development and deployment.

Are you having issues with your personal computer? Blue screen, apps will not open, hardware/software issues,....