My Recently Visited Services
You have lost, replaced, or broken your phone and cannot access your account.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Use this service to request IT support for general software issues.
Create or update reports or other processes related to specific Enterprise Applications
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a Microsoft license be applied to your USI account if you don't have one already.
You are experiencing issues with Outlook or your USI provided email account
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Create a service ticket to Add or Remove users from a course or organization.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Request to Update Email Address Due to Name Change.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
If a computer in a lab or classroom is not working
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Report issues with MyUSI portal/mobile app
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Request support for survey development and deployment.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request help for adding or removing users from departmental email groups or mailing lists.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.