My Recently Visited Services
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Request to Update Email Address Due to Name Change.
You have lost, replaced, or broken your phone and cannot access your account.
Create a service ticket to Add or Remove users from a course or organization.
Use this service to request IT support for general software issues.
Process requests for access to Enterprise applications
Create or update reports or other processes related to specific Enterprise Applications
Request the capability to make international calls on Teams.
Report issues with MyUSI portal/mobile app
You are experiencing issues with Outlook or your USI provided email account
Use if software needs to be installed or updated in a lab.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
Notify the USI Networking Team of Network, Internet or Wi-Fi outages.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request support for survey development and deployment.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
AV will provide on-site assistance for AV related hardware in classrooms, conference rooms and meeting spaces.