My Recently Visited Services
Assistance Activating your MyUSI account.
Assist with the changing of erroneous data in Enterprise Applications
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
Use only for reporting non-password related issues with Microsoft Outlook.
Request an update to a webpage in your department, or ask non-emergency question about an issue you've encountered with Umbraco, page development, or webpage performance.
You may be unable to reset your own password. Use this form to request a password reset.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
You are experiencing issues with Outlook or your USI provided email account
Request the capability to make international calls on Teams.
Process requests for access to Enterprise applications
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Event Management System (EMS) Software Installation
You are unable to find and/or install the Microsoft software provided by USI.
Use if software needs to be installed or updated in a lab.
Request to Update Email Address Due to Name Change.
Report an issue with the USI Website, webpage, or URL.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Assistance with connecting device to USI Wi-Fi Network.
If you or your department need assistance with Microsoft Teams, use this service.
This service is used to activate a Network Port on campus.
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Request help for adding or removing users from departmental email groups or mailing lists.