My Recently Visited Services
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
For employees and student employees to request access to Umbraco CMS to edit their department website.
You are experiencing issues with Outlook or your USI provided email account
Request from a department to reimage a computer device for use on campus.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Assistance with connecting device to USI Wi-Fi Network.
To request a change to your online directory listing - including an update to your name, job title, phone number or office location.
Request the capability to make international calls on Teams.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
Report issues with MyUSI portal/mobile app
Create a service ticket to Add or Remove users from a course or organization.
You have lost, replaced, or broken your phone and cannot access your account.
Request a quote for IT Infrastructure hardware such as data and telecommunications lines.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Process requests for access to Enterprise applications
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
Whether you need to seek assistance with procuring a non-standard computer configuration through BuyUSI, are in need of a recommendation for the potential purchase of specialized IT related equipment use this link to create a work request.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.