My Recently Visited Services
AV will provide portable equipment upon request for students, faculty and staff.
Request for planning and prioritization of technology related projects
If you cannot find what you are looking for in the Service Catalog, we would like to hear from you. Fill out as much of the form as you can, and we will review your request to determine if it would make a good addition to the Service Catalog.
Create or update reports or other processes related to specific Enterprise Applications
Report issues with MyUSI portal/mobile app
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
When retiree's or other staff who are leaving the university wish to request the possibility of purchasing issued IT related equipment from the university upon departure.
Request assistance with the setup or installation of university owned technology equipment on USI's campus.
Use this form to request pickup/delivery of Computer Hardware for disposal/surplus by the Desktop Support team.
For reporting general computer hardware issues on university owned equipment, use this link to create a service request.
Request for the IT department to relocate technology equipment, including computers, monitors, and printers.
If a computer in a lab or classroom is not working
Report an issue with the USI Website, webpage, or URL.
Use if software needs to be installed or updated in a lab.
Event Management System (EMS) Software Installation
Use this service to request IT support for general software issues.
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
For employees and student employees to request access to Umbraco CMS to edit their department website.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
You are unable to find and/or install the Microsoft software provided by USI.
Use this service to request assistance with Microsoft Office 365 issues.
Use only for reporting non-password related issues with Microsoft Outlook.
If you or your department need assistance with Microsoft Teams, use this service.
This service is used to activate a Network Port on campus.