My Recently Visited Services
If you are teaching two or more similar classes, you can combine both class rosters in one shell where addition and deletions are governed by banner.
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
This form can be used to submit a ticket requesting assistance with general questions or issues with Blackboard and other learning tools.
Create a service ticket to Add or Remove users from a course or organization.
Create or update reports or other processes related to specific Enterprise Applications
Use this service to initiate the process for obtaining access to either Adobe Acrobat Professional or Adobe's Creative Cloud Suite to be installed on your computer.
This form provides awareness to the IT Security team (including the student Security Operations Center (SOC)) when travel is occurring so that the requestors account isn’t blocked for suspicious activity during the identified travel time. Complete the following form when a faculty, staff, or student is traveling internationally or within the US. International travel often triggers security alerts so awareness of this type of travel is important.
You are unable to find and/or install the Microsoft software provided by USI.
Report an issue with the USI Website, webpage, or URL.
This form can be used to request a Zoom Workplace Pro license or report issues with Zoom and create a ticket that is sent to the Zoom Team.
Request a network ID, printer and file sharing, phone extension and phone, and email account if needed for new employees and student workers and guest accounts. You can also request changes to existing employee's network access with this form.
Request to Update Email Address Due to Name Change.
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.
Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.
You are experiencing issues with Outlook or your USI provided email account
Use this service to request IT support for general software issues.
Request temporary administrative privileges on your USI Windows computer for the purpose of installing software.
You have lost, replaced, or broken your phone and cannot access your account.
Event Management System (EMS) Software Installation
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Use this service to request assistance with Microsoft Office 365 issues.
Use only for reporting non-password related issues with Microsoft Outlook.
Use this service to request a BitLocker Recovery Key or notify the Service Desk your computer is requesting a BitLocker Key every time you restart, shut down, or update your computer.
FAQs for common Qualtrics issues (creating a survey, distribution, data handling) or submit a request for more specialized assistance.
AV will provide portable equipment upon request for students, faculty and staff.