Knowledge Base

Categories (12)

Getting Started

New on the USI campus? Here you will find information on passwords, Wi-Fi access, accessing email, and other services.
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Information Security

Self-help regarding antivirus, spam email, and phishing attempts.
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Accounts and Access

Self-help articles related to system access, password management, email access, and multi-factor authentication.
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Network and Wi-Fi

Wi-Fi and wired internet connectivity along with Telecomm and any wiring support and requests.
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Hardware, Software and Printing

Computer and Device Troubleshooting, Software Installation and Troubleshooting, Printer and Printing Troubleshooting
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Computer Labs Support

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Audio Visual

Assistance with Audio Visual related problems in classrooms
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Teaching and Learning

Blackboard, Instructional Technologies, Online Learning, etc.
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Administrative and Business Systems

Banner, Cognos, EMS, Qualtrics, and other business systems.
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Human Resources

Assistance with Human Resources related issues and other HR information.
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Web and Digital Content

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Communication Tools

Telephones, Cisco Jabber, voicemail, Microsoft Teams, and Zoom.
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