What Is It?
Use this service if you are receiving a request for your BitLocker key every time you restart or shutdown your computer or you need a one time BitLocker Recovery Key to start your system. You will be contacted by a Service Desk team member to prove your identity before a recovery key can be sent.
Request the USI IT Service Desk to email you a BitLocker Recovery Key to unlock your computer.
The following image is an example of the BitLocker Recovery screen:
Who is Eligible to Use It?
Faculty and staff
How Do I Use It?
Use the red Request BitLocker Key button at the top of this page to submit a ticket to the USI IT Service Desk.
How Much Does It Cost?
There is no fee associated with this service.