Introduction:
Encountering the "BitLocker Recovery" screen on your computer can disrupt regular access. This article provides a quick solution: submit a ticket to the IT Service Desk for your 48-digit BitLocker Recovery Key. This key, delivered via email, unlocks your computer upon entering it.
Problem Description:
You are unable to access your computer due to a "Bitlocker Recovery" screen. The image below is an example of what the Bitlocker Recovery screen looks like.
Solution:
To address this issue, submit a ticket to the IT Service Desk requesting your Bitlocker Recovery Key, linked below under "Related Resources." Upon receiving your request, the IT Service Desk will email you the 48-digit Bitlocker Recovery Key for your computer. They will require the device name of the computer, which is found on the Service Tag physically attached to your computer. Enter your 48-digit Bitlocker Key into the Bitlocker Recovery screen to unlock the computer.
Additional Tips and Troubleshooting:
If your computer continues to prompt for a Bitlocker Key on start up, even after entering the correct key, there may be an issue with the BIOS settings or Bitlocker's encryption. IT will assist in resolving these issues. Use the Request BitLocker Recovery Key/BitLocker Message Every Restart, Shut Down or Update service to reqeust help.
Common BIOS settings that can interfere Bitlocker:
Date and time being incorrect
TPM being disabled
Related Resources:
Click here to request a BitLocker Recovery Key
Conclusion:
To resolve the BitLocker Recovery blue screen issue, request the Bitlocker Key from IT using the appropriate service catalog item.
Keywords:
How to fix Bitlocker Recovery blue screen.