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Services or Offerings?
Jabber Setup Request
  1. Services
  2. Telephone and Voicemail
Use this request to submit a ticket to our Telecom team to set up a Cisco Jabber profile.
Multi-factor Authentication (MFA) Reset
  1. Services
  2. Accounts and Access
You have lost, replaced, or broken your phone and cannot access your account.
Report Issue with Phone or Voicemail
  1. Services
  2. Telephone and Voicemail
Report a problem with, or request repair of, an existing phone or service such as voicemail unlocks, phones failing to power on, or loss of service.
Help! I'm Locked Out of Everything!
  1. Services
  2. Report an Issue
You have lost access to your MyUSI, email, or other related accounts. This service should only be used if you cannot access any of your USI accounts.
Report an Issue to the IT Service Desk (Only if Issue or Request is NOT in the Service Catalog)
  1. Services
  2. Report an Issue
Take a moment to review the Service Catalog and determine if there is a form already created for your issue. The Service Catalog will request all the information needed and automatically assign the ticket to the correct IT group.

Use this link to report an IT issue to the Service Desk if you cannot find an appropriate service in the Service Catalog.