What is PILOTUSI.ONMICROSOFT.COM

Introduction:

This article explains what PILOTUSI.ONMICROSOFT.COM is and how it relates to USI Microsoft 365 accounts. Understanding this domain helps clarify why users might occasionally see it in their email settings or messages and ensures proper email identification and delivery

 

Problem Description:

Some users may notice that their email appears to come from @pilotusi.onmicrosoft.com instead of @eagles.usi.edu, which can cause confusion. This happens because PILOTUSI.ONMICROSOFT.COM is the default domain automatically created by Microsoft when USI’s Microsoft 365 environment was set up. While this domain functions behind the scenes, it is not the one USI uses for day-to-day communication.

 

Solution:

To address this issue and ensure your email displays correctly:

  1. Understand that pilotusi.onmicrosoft.com is the original Microsoft domain for USI accounts.
  2. USI added a custom domain — eagles.usi.edu — to personalize accounts and use it for all email and Microsoft 365 communications.
  3. Both addresses deliver to the same mailbox (e.g., emails to jsmith1@pilotusi.onmicrosoft.com
  4. If your outgoing email shows as @pilotusi.onmicrosoft.com, contact the IT Service Desk at 812-465-1080 to have your account updated so messages appear from your @eagles.usi.edu address.

 

Additional Tips and Troubleshooting:

  • Verify your “From” address in Outlook or Microsoft 365 settings to confirm it displays @eagles.usi.edu.
  • If messages sent from your account display incorrectly, contact the Help Desk before sending further communications.
  • Avoid using the @pilotusi.onmicrosoft.com address directly — it’s only used internally within Microsoft’s system.

 

Conclusion:

Pilotusi.onmicrosoft.com is the background Microsoft domain used when USI’s Microsoft 365 accounts were created. USI now uses @eagles.usi.edu as the official domain for all communication. If your emails display the older domain, contact the Help Desk for assistance to ensure your account is properly configured.

 

Keywords:

 

pilotusi.onmicrosoft.com, eagles.usi.edu, Microsoft 365, USI email, email domain, Outlook address, USI Help Desk, Office 365 configuration

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