Overview
When Conversation mode is turned on, there will be an arrow to the side of emails in the same conversation. This means that all of the emails that went back and forth between the people in the conversation will be grouped together in one place.
If you like your emails separated even if they are from the same person, you will want Conversation mode off.
Environment
There are instructions below for the Outlook Application (Old Version), Outlook Application (New Version), and the web version of Outlook.
Steps
Outlook Application (Old Version)
Turn on Conversation Mode
1. Go to the "View" tab
2. Select "Current View"
3. Select "Show as Conversations"
4. Select "All mailboxes" or "This folder" depending on where you want Conversation mode to apply
Turn off Conversation Mode
1. Go to the "View" tab
2. Select "Current View"
3. Select "Show as Conversations"
4. Select "All mailboxes" or "This folder" depending on where you want Conversation mode to apply
Outlook Application (New Version)
Turn on Conversation Mode
1. Go to the "View" tab
2. Click "View Settings"
3. Under the "Message organization" section, select "Show email grouped by conversation"
4. Click "Save"
Turn off Conversation Mode
1. Go to the "View" tab
2. Click "View Settings"
3. Under the "Message organization" section, select "Show email as individual messages"
4. Click "Save"
Web Version of Outlook
Same instructions as the Outlook Application (New Version)