Overview
To be added to a shared email account, the owner of the account needs to submit a ticket. The instructions below show how to access the inbox of a shared account via the Windows Outlook Application (Old Version), Windows Outlook application (New Version), Mac Outlook application, and the web version of Outlook once you have been added to it.
Steps
Outlook Application - Old Outlook - Windows
If you have been added to a shared email account, it should automatically show up on the left pane of your Outlook application. It can take a couple hours for the new account to appear. Also, Outlook will have to be restarted for the new account to be added.
How do I know if I am using the Old Outlook or New Outlook?
In the Outlook Application, there is a toggle in the top right corner to change between Old Outlook and New Outlook
Outlook Application - New Outlook - Windows
1) In the left pane, right click on your email and then click "Add shared folder or mailbox"
2) Type in the name of the shared email and click "Add"
The account should now be added to your Outlook application as a folder under your email.
Outlook Application - Mac
1) Open the Outlook application. On the menu bar, click “Outlook” then “Settings"
2) On the settings menu that pops up, click “Accounts”
3) On the menu that pops up, click the plus in the bottom left corner. Then click “Open Shared Mailbox”
4) Type in the name of the shared mailbox where it say "Search for a person." Then click “Add”
The account should now have popped up on the left pane of your Outlook application.
Outlook Web Version
1) Log in to your account on the web version of Outlook. In the left pane, right click on "Folders" then "Add shared folder or mailbox"
2. Type in the name of the shared mailbox and click "Add"
The account should now have popped up on the left pane of your Outlook web version.