Overview
To be added to a shared email account, the owner of the account needs to submit a ticket. The instructions below show how to access the inbox of a shared account once you have been added to it.
Environment
There are instructions below for the Outlook Application (Old Version, Windows), Outlook Application (New Version, Windows), the web version of Outlook, and the Outlook Application (Mac).
Steps
Outlook Application (Old Version, Windows)
If you have been added to a shared email account, it should automatically show up on the left pane of your Outlook application. It can take around an hour for the new account to appear. Outlook will have to be restarted for the new account to be added.
Outlook Application (New Version, Windows)
1. In the left pane, right click on your email and then click "Add shared folder or mailbox"
2. Type in the name of the shared email and click "Add"
The account should now be added to your Outlook application as a folder under your email.
Outlook Web Version
1. Log in to your account on the web version of Outlook. In the left pane, right click on "Folders" then "Add shared folder or mailbox"
2. Type in the name of the shared mailbox and click "Add"
The account should now have popped up on the left pane of your Outlook web version.
Outlook Application (Mac)
1. Open the Outlook application. On the menu bar, click “Outlook” then “Settings"
2. In the settings menu, click “Accounts”
3. Click the plus in the bottom left corner. Then, click “Open Shared Mailbox”
4. Type in the name of the shared mailbox where it say "Search for a person." Then click “Add”
The account should now have popped up on the left pane of your Outlook application.
Additional Info
How do I know if I am using the Old Outlook or New Outlook?
In the Outlook Application, there is a toggle in the top right corner to change between Old Outlook and New Outlook
