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Overview
To be added to a shared email account, the owner of the account needs to submit a ticket. The instructions below show how to send an email from a shared account once you have been added to it.
Steps
1. Click "New Email"
If you see the "From" button (circled in the image below), skip to step 5. If not, complete steps 2-4
2. Click "Options"
3. Click the three dots in the far right of the Options toolbar
4. Under "Show Fields," click "From."
5. Click the "From" button circled in the image below:
6. Click "Other Email Address"
7. Type in the name of the email account you wish to send from. Then, click OK.
Now, the option to send from the shared email is there when you click the "From" button. You can toggle back and forth between your account and the shared email account using the "From" button